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Division: IGM-Tech
Location: Winnipeg
IGM Financial Inc. is one of Canada’s leading diversified wealth and asset management companies with approximately $271 billion in total assets under managements. The company provides a broad range of financial planning and investment management services to help more than two million Canadians meet their financial goals. Its activities are carried out principally through IG Wealth Management and Mackenzie Investments.
Under IGM Financial’s unique business model based on leading brands and multi-channel distribution strategy, we’re IG Wealth Management. For over 90 years of business, we have grown to become one of the largest most respected companies in Canada. We are a leader in providing the best advice, experience and outcomes for our clients, personalized throughout their lifetime.
At IG Wealth Management, our vision is to inspire financial confidence.
This is your opportunity to build a career with a leading organization where you can learn, grow and thrive both professionally and personally. We are proud to be recognized as one of Canada’s Top Employers by Mediacorp Canada Inc. for empowering our employees with the tools to thrive, while also providing resources to ensure physical and mental wellness were put front and center.
You will join a team that believes our success starts with the success of our clients, while working together as a team to realize our greatest potential. You will join a team that strives towards excellence while developing and sharing skills and knowledge. You can make a difference for our clients, the world around us and be part of a team that cares. We are dedicated to offering a hybrid work environment when applicable.
IG Wealth Management is a diverse workplace committed to doing business inclusively – this starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas.
The Director of Cloud Infrastructure Operations is a dynamic, service-oriented, and technically proficient leader responsible for guiding infrastructure support activities within the IGM Technology organization. The ideal candidate will possess an active management style, a deep understanding of infrastructure operations, and experience in a hybrid/multi-vendor environment. They will be passionate about addressing the technology needs of our Advisors, Clients, and Business, ensuring a seamless and positive experience.
This role requires someone who can unite teams to solve problems, creatively tackle opportunities to eliminate pain points, and drive continuous service improvement. The candidate should foster a collaborative environment and demonstrate calm leadership under pressure. The successful candidate will be a service-oriented technology professional with excellent logical and problem-solving skills, driven by a desire to make a meaningful impact.
DUTIES INCLUDE
Lead a team responsible for managing a critical multi-cloud, multi-vendor environment with high availability requirements.
Responsible for managing, mentoring, and fostering the career development of all team members, including overseeing team composition, skillset enhancement, hiring, motivation, retention, performance and rewards assessments, as well as development and corrective actions.
Accountable to ensure effective monitoring of service availability, responsiveness, health, security and integrity of systems; including infrastructure maintenance, patching and vulnerability management activities.
Collaborates with the AVP of Cloud Infrastructure Operations to develop and implement strategic technology initiatives, plan staffing requirements, and manage the annual operating budget for their area of responsibility, ensuring targets are achieved.
Collaborates with Engineering and Architecture leadership to drive continuous improvement of support methodologies and processes, ensuring team direction and skill development aligns with the overall enterprise infrastructure strategy.
Own and manage relationships with third-party service providers in a hybrid-outsourced environment, tracking SLA adherence and overseeing ongoing service improvement activities.
Responsible for operations focused project support with an emphasis on transition to production activities and support model development.
Establish and continually refine incident and problem management processes including root cause analysis and critical outage response capabilities.
Participate and support infrastructure security and compliance audits.
Drive an entrepreneurial culture that researches, tests and implements innovative ideas and trends for cloud and infrastructure support.
KNOWLEDGE/SKILL REQUIREMENTS
Has a bachelor’s degree in Computer Information Systems, Management Information Systems, Computer Science or equivalent
Minimum 5 – 7 years progressively more experience in an infrastructure service delivery environment, with experience in a leadership role an asset
Experience within a 24×7 production environment, preferably across multiple clouds or data centers and 3rd party service providers
Knowledge of cloud based IaaS environment management, certifications in GCP and Azure an asset
Knowledge of ITSM or ITOM activities and their role and implementation in a large corporation, applicable certifications is an asset
Knowledge of ServiceNow platform and ability to analyze trends in incident management
Knowledge of IT project management principles and practices including scope, issue, and risk management and be able to work across multiple initiatives (as applicable)
Must be capable and proficient working remotely
Job requirements the ability to be stationary for long periods of time
Must have exceptional communication, organization, time management skills and strong personal commitment to quality service
There is a 24×7 on call requirement with this position (vacation and health days aside)
Asset:
Knowledge of Google Cloud Platform, Azure, LAN/WAN/Wireless Networking, Palo Alto, DNS/DHCP, Active Directory, Linux and Datadog
Canadian Financial industry experience
Bilingual (English, French preferred)
Please visit our career page by clicking on the following link: https://www.ig.ca/en/careers
We thank all applicants for their interest in IG Wealth Management; however only those candidates selected for an interview will be contacted.
IG Wealth Management is an accessible employer committed to providing a barrier free recruitment experience. If you require an accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs.
Please apply by May 15, 2025.
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