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Career Opportunities: Senior Manager, Organization Change Management (12931)

Division: IGM Technology

Location: Toronto or Winnipeg

 

IGM Financial Inc. is one of Canada’s leading diversified wealth and asset management companies with approximately $271 billion in total assets under managements.  The company provides a broad range of financial planning and investment management services to help more than two million Canadians meet their financial goals.  Its activities are carried out principally through IG Wealth Management and Mackenzie Investments

 

Under IGM Financial’s unique business model based on leading brands and multi-channel distribution strategy, we’re IG Wealth Management. For over 90 years of business, we have grown to become one of the largest most respected companies in Canada. We are a leader in providing the best advice, experience and outcomes for our clients, personalized throughout their lifetime.

 

At IG Wealth Management, our vision is to inspire financial confidence.

 

This is your opportunity to build a career with a leading organization where you can learn, grow and thrive both professionally and personally. We are proud to be recognized as one of Canada’s Top Employers by Mediacorp Canada Inc. for empowering our employees with the tools to thrive while working remotely, while also providing resources to ensure physical and mental wellness were put front and center.

 

You will join a team that believes our success starts with the success of our clients, while working together as a team to realize our greatest potential.  You will join a team that strives towards excellence while developing and sharing skills and knowledge. You can make a difference for our clients, the world around us and be part of a team that cares. We are dedicated to offering a hybrid work environment when applicable.

 

IG Wealth Management is a diverse workplace committed to doing business inclusively – this starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas.
 

DEPARTMENT SUMMARY

The Enterprise Project Management Office (EPMO) is a key partner in the delivery of change throughout IGM Financial. We deliver value by providing services related to Project/Program Management and Delivery, Data Analytics and Reporting, Portfolio Management, and Intake Management.

Our mandate is to deliver seamless execution of change initiatives into the IGM organization through the adoption of an end-to-end project/program management methodology and governance. The team is also accountable for actively managing the portfolio of initiatives (existing and new) that draw upon delivery resources across the COO organization with a focus on raising key indicators relative to human and financial resource capacity. The team works in close partnership with other IGM shared services, IGM Corporate Operations division leaders and business leaders to deliver sustainable change and information to ensure optimization of limited resources to achieve our strategic objectives.

 

POSITION SUMMARY

Reporting to an AVP, Program Director, the Senior Manager, Organization Change Management would be responsible for applying the IGM Organizational Change Management (OCM) methodology throughout the entire lifecycle of a projects or programs.  They would provide an integrative lens to the change they manage. 

 

In this role, you will be accountable for ensuring the overall success of change management for the program, which contains sub-programs and projects with a high composite of risk. Your proven experience of understanding the business impact and value to the organization, delivering complex change and ensuring the change is sustainable is what sets you apart. The overall success of the program is measured by the realization of business value, client/stakeholder satisfaction, and the quality of results. As a recognized leader, you will provide leadership and direction to Business Sponsors in guiding them through the change process.

 

Reporting to an AVP, Program Director, the Senior Manager, Organization Change Management will be responsible for leading the development and execution of change management on multiple projects and programs with significant impact to the organization and multi-year budgets in the range of $1-5M.  In this role, you will be accountable for leading project teams and stakeholders throughout the change management lifecycle.  Ensuring good change management practices are followed, sustained, and expected benefits are achieved.

 

As a Senior Manager, Organization Change Management, you will provide leadership and direction to Business Sponsors and delivery stakeholders while guiding them through the organizational change processes and tactics.

You will fulfill your role by applying the EPMO OCM Practice standards and templates, industry standard guidelines and your OCM experience in order to assess, plan, execute and sustain changes associated with the EPMO program and project initiatives.

 

KEY ACCOUNTABILITIES

Ensures the IGM OCM methodology and standards are appropriately applied on projects and programs

Works with a vast array of stakeholders, including business and technology executives and delivery teams in order to assess change impacts, create and execute OCM Plans

Develops OCM strategies and plans, including stakeholder assessment, communications, leadership alignment, organization transition, change readiness, capability transfer, and end-user training

Actively works with Project/Program Managers to ensure a cohesive integration of change management activities within the overall project plan(s)

Leads and implements change initiatives related to business processes and technologies

Identifies and manages anticipated resistance through risk mitigation tactics and ensure reinforcement plans are in place

Promotes and educates to help raise change management culture and awareness within the organization

Facilitates meetings with executives and business leads to develop change adoption plans

Provides direct OCM support and coaching to project teams as they help their teams through transitions

Stays ahead of key developments in the industry and among competitors to elevate the IGM EPMO change management discipline and delivery capabilities

 

QUALIFICATIONS

Minimum of 8 years experience in change management working collaboratively as part of cross functional team

Proven experience in delivering effective change management on complex projects involving multiple departments, vendors, external partners in the delivery of solutions requiring integration of multiple tools and technologies

Ability to oversee multiple projects and excel in a complex and evolving portfolio. Demonstrates appropriate flexibility in all situations and will be comfortable with ambiguity, while pivoting from macro to micro issues, from shaping the strategy agenda through to the day-to-day

Familiarity with project management approaches, tools and phases of the lifecycle

Problem Solving and root cause identification skills

Proven ability to establish and build healthy working relationships and partnerships with business leaders, peers, clients and team will work transparently and cooperatively with cross-functional teams, effectively engaging all pertinent stakeholders, both internal and external

Challenges the status quo and exhibits a mindset of creativity, determination and an energetic drive to succeed. Highly motivated, an independent thinker and has a proven track record of setting and meeting aggressive goals and actions plans, both as an individual and with a team

Adheres to the highest standards of p

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