Engineering Jobs

Division: IGM Technology

Location: Toronto, Winnipeg

IGM Financial Inc. is one of Canada’s leading diversified wealth and asset management companies with approximately $271 billion in total assets under managements.  The company provides a broad range of financial planning and investment management services to help more than two million Canadians meet their financial goals.  Its activities are carried out principally through IG Wealth Management and Mackenzie Investments. 

Under IGM Financial’s unique business model based on leading brands and multi-channel distribution strategy, we’re IG Wealth Management. For over 90 years of business, we have grown to become one of the largest most respected companies in Canada. We are a leader in providing the best advice, experience and outcomes for our clients, personalized throughout their lifetime.

At IG Wealth Management, our vision is to inspire financial confidence.

This is your opportunity to build a career with a leading organization where you can learn, grow and thrive both professionally and personally. We are proud to be recognized as one of Canada’s Top Employers by Mediacorp Canada Inc. for empowering our employees with the tools to thrive while working remotely, while also providing resources to ensure physical and mental wellness were put front and center.

You will join a team that believes our success starts with the success of our clients, while working together as a team to realize our greatest potential.  You will join a team that strives towards excellence while developing and sharing skills and knowledge. You can make a difference for our clients, the world around us and be part of a team that cares. We are dedicated to offering a hybrid work environment when applicable.

IG Wealth Management is a diverse workplace committed to doing business inclusively – this starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas.

 
The Role

Reporting to the Director, Technology Tools Engineering, the Senior Service Manager will be responsible for leading the Observability Practice. It is a new role for a growing team to scale the Observability practices within IGM Technology and their 3rd party partners. You will advocate for end-to-end visibility of the full-stack of applications and their systems for incident avoidance and cloud cost optimization. You’ll be a critical leader influencing the leads of Application Development Delivery teams, Infrastructure Engineering teams, and Operations teams on Observability & SRE best practices such as Real User Monitoring, Synthetic Monitoring, Application Performance Monitoring, Error Monitoring, Log Monitoring, and Infrastructure Monitoring including the Network and the Databases. This role will be a subject matter expert in tier-1 premium observability tooling such as Datadog. The Senior Service Manager will lead a team of fulltime staff, contractors and partner vendors implementing the Observability strategy.

Key responsibilities:

Team  building and leadership skills

Assist in crafting the strategic vision of the Monitoring, Altering and Observability program at IGM

Drive the optimization of existing tools, keeping abreast of industry trends and recommending enhancements to the program

Subject Matter Expert and evangelist for observability, leading tool adoption and governing best practices

Observability and Site Reliability Engineering coaching across Application Delivery, Infrastructure Delivery, Technology Operations Center, Support & Operations team members

Lead the Observability community of practice

Collaboration with Managers, Architects, Tech Leads from various teams

Maintain roadmaps and manage contractual agreeements

Key Qualifications

Bachelor’s degree in Computer Science or related field

10+ years of work experience in Cloud Engineering, App Development, Systems Administration, or Operations

5+ years of work experience in an Enterprise work environment

3+ years of management experience

Ability to lead and mentor

Strong customer service orientation

Good communication (verbal and written) & presentation skills

Effective negotiation skills

Dedication to learning and positive growth mind-set

Advanced experience with Monitoring and Logging

Senior level experience with Scripting and Configuration as Code

Advanced practical experience with Observability tools:

Must have experience with one of the following: Datadog, Dynatrace, New Relic, AppDynamics, Splunk

Experience in a multi cloud environment  (Azure, GCP, AWS)

Experience with any of the following will be an asset: Prometheus, Grafana, Honeycomb, Elastic, Logstash, Kibana, Open Telemetry

Experience building and managing Telemetry Pipelines

Experience with CI Visibility

Please visit our career page by clicking on the following link: https://www.ig.ca/en/careers

We thank all applicants for their interest in IG Wealth Management; however only those candidates selected for an interview will be contacted.

IG Wealth Management is an accessible employer committed to providing a barrier free recruitment experience. If you require an accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs.

Please apply by February 27, 2025.

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