IntroductionRanked by Forbes as one of the world’s best employers in 2023, IBM promotes growth and innovation to lead as we enter the era of hybrid cloud and AI – helping clients transform their business. As a Technology Sales Specialist you will develop trusting client relationships and work with them to shape the future of […]
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Location: Toronto, Winnipeg
Division: IGM Technology
IGM Financial Inc. is one of Canada’s leading diversified wealth and asset management companies with approximately $271 billion in total assets under managements. The company provides a broad range of financial planning and investment management services to help more than two million Canadians meet their financial goals. Its activities are carried out principally through IG Wealth Management and Mackenzie Investments
Under IGM Financial’s unique business model based on leading brands and multi-channel distribution strategy, we’re IG Wealth Management. For over 90 years of business, we have grown to become one of the largest most respected companies in Canada. We are a leader in providing the best advice, experience and outcomes for our clients, personalized throughout their lifetime.
At IG Wealth Management, our vision is to inspire financial confidence.
This is your opportunity to build a career with a leading organization where you can learn, grow and thrive both professionally and personally. We are proud to be recognized as one of Canada’s Top Employers by Mediacorp Canada Inc. for empowering our employees with the tools to thrive while working remotely, while also providing resources to ensure physical and mental wellness were put front and center.
You will join a team that believes our success starts with the success of our clients, while working together as a team to realize our greatest potential. You will join a team that strives towards excellence while developing and sharing skills and knowledge. You can make a difference for our clients, the world around us and be part of a team that cares. We are dedicated to offering a hybrid work environment when applicable.
IG Wealth Management is a diverse workplace committed to doing business inclusively – this starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas.
Position
As a member of our Digital Technology team at IGM Financial, you will be joining a dynamic and highly collaborative group with experience in and passion for delivering innovative solutions for our clients, advisors, and employees using the latest technology and insights. As a Senior Manager Digital Platform Management, you will be responsible for end to end platform engineering practice across the IGM Digital Platform, including sandbox environment management, logical access management, platform customizations, security and data management, etc. you will have an opportunity to partner up with business and technology stakeholders and external suppliers, contribute directly to the digital roadmap, work closely with our agile teams, and lead the successful execution of strategic initiatives for Digital Platform Management, delivering a differentiated experience and digital capabilities to IGM clients, advisors, and employees.
Responsibilities:
Responsible for environment strategy and maintenance across Digital Platform
Provide support for test data seeding and management
Provide oversight for logical access management, user provisioning, permission sets design & configuration, etc. across Digital Platform
Provide platform customizations (fields, page layouts, etc.)
Create and manage reports and dashboards for Digital Platform
Lead continuous improvement of Digital Platform in support of Salesforce implementations, applying methodology that adhere to Salesforce best practices for platform configurations, code documentation & maintenance, test classes for all custom development.
Oversee the integration and maintenance of business applications to Salesforce, such as DocuSign, Mulesoft, SAP Hana etc.
Manage inter-project dependencies and platform-level risks and actively address impediments
Collaborate with the Digital Release Management team to support code deployments and release cycles for new features and fixes to new / existing digital applications.
The Successful Candidate Will Have the Following Experience
Financial Services Industry experience required
Salesforce platform experience required, such as Financial Services Cloud, Sales Cloud, Services Cloud & Marketing Cloud, etc.
Hands-on Salesforce administration experience or Salesforce Administrator Certification required
Experience with Agile methodologies such as SCRUM/KANBAN required
Scaled agile certification and experience desired, e.g. SAFe
Experience implementing Salesforce end-to-end and possess in-depth knowledge of the capabilities and limitations of Salesforce.
Excellent problem-solving capabilities and decision-making instincts
Excellent organizational, verbal and written communication, interpersonal and collaboration skills
Experience with Data Extraction and Data Loading using Salesforce Data Loader, or other similar data management tools, such as Workbench, Excel, etc.
Experience of Salesforce Declarative Programming and Administration (custom objects, build reports, assignment rules, flows and process builder), and Salesforce platform and architecture
Experience with Salesforce APIs such as Object Reference, Metadata, Bulk, and MetadataComponentDependency APIs
Demonstrated experience and knowledge of relational databases, data modelling
Experience with web services (REST & SOAP, JSON & XML, etc.)
Experiencing using a scripting language or tool such as Python, Bash, or PowerShell
Experience and confidence using version management tools, specifically GitHub
Experience with Atlassian tools such as JIRA, and Confluence
Experience with automation tools and automated pipeline processes, specifically Jenkins and Jenkins pipeline
University degree required
Master’s degree in Technology or Business desired
The Successful Candidate Will Demonstrate the Following Core Competencies
Change Management: Ability to successfully articulate and guide the others through change, while maintaining focus, intensity, and team cohesion.
Versatility and Resilience: The successful candidate will be able to oversee multiple projects and excel in a complex and evolving portfolio. S/he will have a proven track record of setting and meeting aggressive goals and action plans, both as an individual and with a team.
Development of Others: Ability to enable the personal and professional development of team members through effective leadership, empowerment, training, coaching, mentoring, motivation, and supervision.
Please visit our career page by clicking on the following link: https://www.ig.ca/en/careers
We thank all applicants for their interest in IG Wealth Management; however only those candidates selected for an interview will be contacted.
IG Wealth Management is an accessible employer committed to providing a barrier free recruitment experience. If you require an accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs.
Please apply by April 26, 2024.
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Location: Nova Scotia Region Office – Dartmouth
Division: IG Strategy & Business Operations
IGM Financial Inc. is one of Canada’s leading diversified wealth and asset management companies with approximately $271 billion in total assets under managements. The company provides a broad range of financial planning and investment management services to help more than two million Canadians meet their financial goals. Its activities are carried out principally through IG Wealth Management and Mackenzie Investments
Under IGM Financial’s unique business model based on leading brands and multi-channel distribution strategy, we’re IG Wealth Management. For over 90 years of business, we have grown to become one of the largest most respected companies in Canada. We are a leader in providing the best advice, experience and outcomes for our clients, personalized throughout their lifetime.
At IG Wealth Management, our vision is to inspire financial confidence.
This is your opportunity to build a career with a leading organization where you can learn, grow and thrive both professionally and personally. We are proud to be recognized as one of Canada’s Top Employers by Mediacorp Canada Inc. for empowering our employees with the tools to thrive while working remotely, while also providing resources to ensure physical and mental wellness were put front and center.
You will join a team that believes our success starts with the success of our clients, while working together as a team to realize our greatest potential. You will join a team that strives towards excellence while developing and sharing skills and knowledge. You can make a difference for our clients, the world around us and be part of a team that cares. We are dedicated to offering a hybrid work environment when applicable.
IG Wealth Management is a diverse workplace committed to doing business inclusively – this starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas.
Position Summary:
The Coordinator, Region Office Operations acts as the first point of contact and provides service to both internal and external clients of IG Wealth Management. The Coordinator is responsible for greeting clients at reception, supporting queries on key business transactions, and general administration.
Duties Include:
Reception duties including welcoming clients, managing incoming calls, and supply inventory management
Mail and courier receipt, preparation, and distribution
Meeting room arrangement, technology set-up, office equipment maintenance, and regular facilities review
Offer direction and support to the Consultant network and their team on policies, procedures and available resources including offering training
Onboarding new members to the office, assist the Consultant network with system training, form information, office procedures, escalation support, and general inquiries
Provide other administrative duties and support to the Manager, Region Office Operations as required
Qualifications:
Minimum 2 years of administrative and reception experience preferably in the Financial Services industry
Post-secondary education in a business discipline is an asset
Proven strengths in the areas of:
Client service orientation – Understanding and meeting internal and external client needs and perspectives
Accountability – Results oriented, takes ownership and delivers on commitments
Communication – Clear, concise, tactful, listens actively and objectively, open and consistent communication
Critical Thinking – ability to effectively problem solve and communicate solutions
Teamwork – Works collaboratively with others to achieve common goals, while adding value to the team
Discretion and ability to organize and prioritize multiple tasks under tight deadlines
Strong Business/Technical skills – proficiency in PC capabilities including the Microsoft Office 365
Agile learning and desire for continuous improvement and development an asset
Please visit our career page by clicking on the following link: https://www.ig.ca/en/careers
For internal applicants, please share with your current leader your intent to apply to the role. In the event that you are selected, please let your Talent Acquisition Partner know if you are in any other internal recruitment process.
We thank all applicants for their interest in IG Wealth Management; however only those candidates selected for an interview will be contacted.
IG Wealth Management is an accessible employer committed to providing a barrier free recruitment experience. If you require an accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs.
Please apply by April 26, 2024.
Position Description: This role is hybrid and requires you to be at downtown Toronto office at a minimum 2-3 days per week – subject to change at any time. Required qualifications to be successful in this role: • Analytical – able to analyze range of scenarios, business and technical requirements related to ISO messaging• Presentation […]
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A great opportunity to take the next step in your career The District Clerk reports directly to the District Services Manager and is a key member of the Finance & Administration team. The position provides various clerical, financial, secretarial, and administrative services to District employees, District Programs, other ministry business units and external clients. Works in a dynamic office setting requiring ability to adapt to constant change, meet deadlines and interact with diverse clientele. Job Requirements: Secondary school graduation or equivalent, OR an equivalent combination of education and experience may be considered. Preference may be given to applicants with: Experience using e-mail, Word, Excel, and other standard comput
IntroductionAt IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this […]
Location: Winnipeg, Montreal
Division: IGM Client Sevices Operations
IGM Financial Inc. is one of Canada’s leading diversified wealth and asset management companies with approximately $271 billion in total assets under managements. The company provides a broad range of financial planning and investment management services to help more than two million Canadians meet their financial goals. Its activities are carried out principally through IG Wealth Management and Mackenzie Investments
Under IGM Financial’s unique business model based on leading brands and multi-channel distribution strategy, we’re IG Wealth Management. For over 90 years of business, we have grown to become one of the largest most respected companies in Canada. We are a leader in providing the best advice, experience and outcomes for our clients, personalized throughout their lifetime.
At IG Wealth Management, our vision is to inspire financial confidence.
This is your opportunity to build a career with a leading organization where you can learn, grow and thrive both professionally and personally. We are proud to be recognized as one of Canada’s Top Employers by Mediacorp Canada Inc. for empowering our employees with the tools to thrive while working remotely, while also providing resources to ensure physical and mental wellness were put front and center.
You will join a team that believes our success starts with the success of our clients, while working together as a team to realize our greatest potential. You will join a team that strives towards excellence while developing and sharing skills and knowledge. You can make a difference for our clients, the world around us and be part of a team that cares. We are dedicated to offering a hybrid work environment when applicable.
IG Wealth Management is a diverse workplace committed to doing business inclusively – this starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas.
Department Summary:
The Contact Centre delivers critical front-line support to Consultants, Clients, Assistants, Investors Group Specialists and others on business matters and products for multiple lines of business and across multiple service platforms.
Position Summary:
This position is responsible for providing support and coaching to Representatives in the Contact Centre by answering inquiries and resolving complex and escalated service issues. The Senior Client Relations Specialist is responsible for making critical and time sensitive decisions that will enhance Consultant satisfaction by using acquired experience, resources & precedents.
Responsibilities Include:
Coaching to enable growth and engagement by answering questions & provide coaching to Client Relations Representatives to bring them to job mastery.
Simplify business processes by assisting and managing process improvement initiatives within the corporate contact centre.
Deliver reliable, consistent & transparent service through research & analysis of complex and/or escalated cases to determine the best course of action for resolution.
Drives continuous improvement by analyzing the root cause of errors and trends to proactively implement changes to improve overall customer satisfaction.
Builds commitments of quality by providing feedback to Contact Centre leadership team on the knowledge & skills of the team members.
Builds collaborative partnerships by creating synergies and communicating to internal and external business partners to explain current Client Relations operations, procedures, policy and problem resolution.
Enabling transformation and modernization by maintaining broad knowledge of business policy & procedures and participate in relevant training and development opportunities.
Constantly adapting to new priorities by remaining nimble and agile in a fast-paced work environment and having a growth mindset in the face of challenges.
Qualifications:
Post-secondary degree or diploma in business or a relevant field (Commerce, Business Administration) or equivalent combination of education and experience.
Knowledge of core products, services, policies and procedures for multiple lines of business and across multiple service platforms.
Strong inter-personal skills with the ability to adapt to a variety of personalities and mindsets.
Strong analytical, problem solving and decision-making skills.
Excellent communication skills (both written and verbal).
Demonstrated organizational skills with the ability to manage multiple priorities.
Strong PC skills and practical experience with Office 365 suite of products.
Bilingual is an asset (English & French).
Please visit our career page by clicking on the following link: https://www.ig.ca/en/careers
We thank all applicants for their interest in IG Wealth Management; however only those candidates selected for an interview will be contacted.
IG Wealth Management is an accessible employer committed to providing a barrier free recruitment experience. If you require an accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs.
Please apply by April 25, 2024.
#LI-KN1
#LI-Hybrid
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