Position Description: CGI is the World’s 5th largest independent IT and business process services company. We provide high-end business and IT Consulting, Systems Integration and IT & Business Management services. CGI has over 100+ IP-based business solutions in 40 countries spanning Financial Services, Government, Healthcare, Manufacturing, Retail, Telecommunications, Utilities and Oil & Gas. We are […]
Banking Jobs
Division: IGM-TechLocation: Winnipeg
IGM Financial Inc. is one of Canada’s leading diversified wealth and asset management companies with approximately $271 billion in total assets under managements. The company provides a broad range of financial planning and investment management services to help more than two million Canadians meet their financial goals. Its activities are carried out principally through IG Wealth Management and Mackenzie Investments.
Under IGM Financial’s unique business model based on leading brands and multi-channel distribution strategy, we’re IG Wealth Management. For over 90 years of business, we have grown to become one of the largest most respected companies in Canada. We are a leader in providing the best advice, experience and outcomes for our clients, personalized throughout their lifetime.
At IG Wealth Management, our vision is to inspire financial confidence.
This is your opportunity to build a career with a leading organization where you can learn, grow and thrive both professionally and personally. We are proud to be recognized as one of Canada’s Top Employers by Mediacorp Canada Inc. for empowering our employees with the tools to thrive while working remotely, while also providing resources to ensure physical and mental wellness were put front and center.
You will join a team that believes our success starts with the success of our clients, while working together as a team to realize our greatest potential. You will join a team that strives towards excellence while developing and sharing skills and knowledge. You can make a difference for our clients, the world around us and be part of a team that cares. We are dedicated to offering a hybrid work environment when applicable.
IG Wealth Management is a diverse workplace committed to doing business inclusively – this starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas.
As a member of our Digital Solutions Technology team at IGM, you will be joining a highly collaborative group with experience in, and passion for, delivering innovative solutions for our clients, advisors, and employees using the latest technology and insights. As a Technical Cloud Architect, you’ll play a pivotal role in shaping and delivering innovative, scalable cloud solutions using AWS technologies. You’ll work closely with executive sponsors, project managers, developers, and infrastructure experts to lead the design and implementation of complex, multi-platform systems.
Role Overview:
The Technical Cloud Architect will be responsible for the overall architecture, development, and integration of multi-platform solutions within projects. This role requires hands-on experience with AWS Flows, Lambda functions, and coding. The ideal candidate will also provide project management leadership and support through resource planning, mentoring junior technical staff, and coordinating with vendors/suppliers for technical products or services.
Key Responsibilities:
Architect & Innovate: Lead the definition and proposal of Business Systems and Technology solutions as part of project leadership teams.
Build & Solve: Design business application systems, including end-to-end solution components, to deliver the required functional and non-functional/engineering capabilities.
Align & Integrate: Integrate business applications with complex systems of applications and infrastructure in a multi-company environment.
Mentor & Manage: Provide oversight to ensure that all components of systems are properly constructed and implemented as designed.
Lead & Collaborate: Engage with other business, system, and enterprise architects on the team and across the IGM to ensure that solutions across the organization are aligned.
Hands-on: Actively participate in coding, configuration, and technical problem-solving as needed.
Core Competencies and Experience:
At least 10 years’ experience designing, integrating, and implementing application solutions for businesses in a large, complex systems environment.
Proven skills in designing and delivering multi-platform business application solutions.
Proven skills in designing and delivering complex solutions including both automated and manual processes.
Broad knowledge of IT industry technology and directions.
Excellent analytical and problem-solving skills.
Experience defining business strategy, business processes, and business systems across a single business domain.
Superior leadership, collaboration, and interpersonal skills with a demonstrated ability to work effectively in a team environment.
Effective communication and internal consulting skills with a strong customer service orientation.
Ability to summarize complex and sensitive topics to effectively communicate to senior stakeholders.
Effective planning and organizational skills.
Post-secondary education in a related discipline.
Preferred Qualifications:
Knowledge of the Canadian Financial Services industry.
Experience with Salesforce Services Cloud, Marketing Cloud, and Salesforce (AWS) Voice.
Experience delivering capabilities involving packaged/SaaS solutions.
Familiarity with cloud implementations and migrations.
Experience using Mulesoft API integration, encryption, and industry security protocols.
Please visit our career page by clicking on the following link: https://www.ig.ca/en/careers
We thank all applicants for their interest in IG Wealth Management; however only those candidates selected for an interview will be contacted.
IG Wealth Management is an accessible employer committed to providing a barrier free recruitment experience. If you require an accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs.
Please apply by June 25, 2025.
#LI-KN1
#LI-Hybrid
Division: IGM-TechLocation: Winnipeg
IGM Financial Inc. is one of Canada’s leading diversified wealth and asset management companies with approximately $271 billion in total assets under managements. The company provides a broad range of financial planning and investment management services to help more than two million Canadians meet their financial goals. Its activities are carried out principally through IG Wealth Management and Mackenzie Investments.
Under IGM Financial’s unique business model based on leading brands and multi-channel distribution strategy, we’re IG Wealth Management. For over 90 years of business, we have grown to become one of the largest most respected companies in Canada. We are a leader in providing the best advice, experience and outcomes for our clients, personalized throughout their lifetime.
At IG Wealth Management, our vision is to inspire financial confidence.
This is your opportunity to build a career with a leading organization where you can learn, grow and thrive both professionally and personally. We are proud to be recognized as one of Canada’s Top Employers by Mediacorp Canada Inc. for empowering our employees with the tools to thrive while working remotely, while also providing resources to ensure physical and mental wellness were put front and center.
You will join a team that believes our success starts with the success of our clients, while working together as a team to realize our greatest potential. You will join a team that strives towards excellence while developing and sharing skills and knowledge. You can make a difference for our clients, the world around us and be part of a team that cares. We are dedicated to offering a hybrid work environment when applicable.
IG Wealth Management is a diverse workplace committed to doing business inclusively – this starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas.
The Role:
As a member of our Digital Solutions Technology team at IGM, you will be joining a highly collaborative group with experience in, and passion for, delivering innovative solutions for our clients, advisors, and employees using the latest technology and insights. As a Solution Architect, you’ll work closely with executive sponsors, project managers, analysts, developers, vendors, and infrastructure specialists. You’ll share leadership responsibility for system delivery and quality using Agile methodologies.
The role includes responsibility for the overall architecture, development, and integration of multi-platform information technology solutions within projects, as well as providing project management leadership and support through resource planning, mentoring junior technical staff, and providing vendor/supplier co-ordination within projects.
The successful candidate will have the following responsibilities:
Leading the definition and proposal of Business Systems and Technology solutions as part of project leadership teams.
Designing business application systems, including end to end solution components, to deliver the required functional and non-functional/engineering capabilities.
Designing the integration of business applications with complex systems of applications and infrastructure in a multi-company environment.
Providing oversight to ensure that all components of systems are properly constructed and implemented as designed.
Engaging with other business, system, and enterprise architects on the team and across the enterprise to ensure that solutions across the organization are aligned
The successful candidate will demonstrate the following core competencies and experience:
At least five years’ experience designing, integrating, and implementing application solutions for businesses in a complex systems environment
Proven skills in designing and delivering multi-platform business application solutions
Proven skills in designing and delivering complex solutions including both automated and manual processes
Broad knowledge of IT industry technology and directions
Excellent analytical and problem-solving skills
Experience defining business strategy, business processes and business systems
Superior leadership, collaboration, and interpersonal skills with a demonstrated ability to work effectively in a team environment
Effective communication and internal consulting skills with a strong customer service orientation
Ability to summarize complex and sensitive topics to effectively communicate with senior stakeholders
Effective planning and organizational skills.
Post-secondary education in a related discipline
In addition, the following competencies would be highly valued and considered more favorably:
Knowledge of the Canadian Financial Services industry
Experience with Salesforce Services Cloud, Marketing Cloud and Salesforce (AWS) Voice
Experience delivering capabilities involving packaged / SaaS solutions.
Familiarity with cloud implementations and migrations
Experience using MuleSoft API integration, encryption and industry security protocols
Please visit our career page by clicking on the following link: https://www.ig.ca/en/careers
We thank all applicants for their interest in IG Wealth Management; however only those candidates selected for an interview will be contacted.
IG Wealth Management is an accessible employer committed to providing a barrier free recruitment experience. If you require an accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs.
Please apply by June 25, 2025.
#LI-KN1
#LI-Hybrid
Division: IGM-CSOLocation: Montreal or Winnipeg
IGM Financial Inc. is one of Canada’s leading diversified wealth and asset management companies with approximately $271 billion in total assets under managements. The company provides a broad range of financial planning and investment management services to help more than two million Canadians meet their financial goals. Its activities are carried out principally through IG Wealth Management and Mackenzie Investments.
Under IGM Financial’s unique business model based on leading brands and multi-channel distribution strategy, we’re IG Wealth Management. For over 90 years of business, we have grown to become one of the largest most respected companies in Canada. We are a leader in providing the best advice, experience and outcomes for our clients, personalized throughout their lifetime.
At IG Wealth Management, our vision is to inspire financial confidence.
This is your opportunity to build a career with a leading organization where you can learn, grow and thrive both professionally and personally. We are proud to be recognized as one of Canada’s Top Employers by Mediacorp Canada Inc. for empowering our employees with the tools to thrive while working remotely, while also providing resources to ensure physical and mental wellness were put front and center.
You will join a team that believes our success starts with the success of our clients, while working together as a team to realize our greatest potential. You will join a team that strives towards excellence while developing and sharing skills and knowledge. You can make a difference for our clients, the world around us and be part of a team that cares. We are dedicated to offering a hybrid work environment when applicable.
IG Wealth Management is a diverse workplace committed to doing business inclusively – this starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas.
About Us
At IGM Financial, we’re not just managing customer interactions—we’re engineering the future of client experience. As a leader in financial services, we are committed to delivering seamless, data-driven, and digitally enabled service across our brands. We are seeking a visionary executive to lead our contact centre transformation and elevate our client engagement strategy.
The Opportunity
As Vice President, Enterprise Contact Centers, you will lead our continuing modernization of our contact centers, evolving from traditional service models to intelligent, omni-channel ecosystems. You’ll drive innovation through AI, automation, data analytics and insights while fostering a high-performance, inclusive culture across hybrid teams.
Key Responsibilities
Strategic Leadership & Transformation
Actively develop, execute and implement next-generation contact center service capabilities aligned with enterprise goals.
Champion AI, machine learning, and segmentation to personalize service and optimize experience.
Lead the integration of cloud-based and self-service platforms (e.g., Virtual agents, chatbots, IVR).
Drive enterprise-level change initiatives using structured methodologies (e.g., ADKAR).
Operational Excellence
Oversee multi-site operations, ensuring scalability, compliance, and service excellence.
Monitor KPIs and analytics dashboards to drive continuous improvement and performance.
Ensure adherence to regulatory standards (e.g., OSC, CIRO) and cybersecurity protocols.
People & Culture
Inspire a culture of innovation, agility, and collaboration across diverse teams.
Develop leadership pipelines and support career growth through coaching and mentorship.
Promote employee engagement and well-being in hybrid a environment.
Enterprise Collaboration
Partner and influence senior leaders within Distribution, Technology, Product, Marketing, and Compliance to align service delivery.
Leverage voice of the client insights into actionable service improvements.
Strengthen relationships with advisors, dealers, and strategic stakeholders.
What You Bring
10+ years of progressive leadership in contact centers or client operations, ideally in financial services or tech-forward industries.
Proven success in digital transformation and data-driven service models.
Experience with CRM and contact centre platforms (e.g., Salesforce, Genesys, NICE, Five9).
Strong change management skills and executive presence.
Post-secondary degree in Business or related field; MBA or industry certifications (e.g., CSC, IFIC) are assets.
Bilingualism (English/French) is an asset.
As this position is posted in Montréal, Toronto and Winnipeg, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English.
Please visit our career page by clicking on the following link: https://www.ig.ca/en/careers
We thank all applicants for their interest in IG Wealth Management; however only those candidates selected for an interview will be contacted.
IG Wealth Management is an accessible employer committed to providing a barrier free recruitment experience. If you require an accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs.
Please apply by June 25, 2025.
#LI-KN1
#LI-Hybrid
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