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Career Opportunities: Senior Platform Support (13520)

Division: IGM-Tech

Location: Winnipeg

 

IGM Financial Inc. is one of Canada’s leading diversified wealth and asset management companies with approximately $271 billion in total assets under managements.  The company provides a broad range of financial planning and investment management services to help more than two million Canadians meet their financial goals.  Its activities are carried out principally through IG Wealth Management and Mackenzie Investments. 

 

Under IGM Financial’s unique business model based on leading brands and multi-channel distribution strategy, we’re IG Wealth Management. For over 90 years of business, we have grown to become one of the largest most respected companies in Canada. We are a leader in providing the best advice, experience and outcomes for our clients, personalized throughout their lifetime.

 

At IG Wealth Management, our vision is to inspire financial confidence.

 

This is your opportunity to build a career with a leading organization where you can learn, grow and thrive both professionally and personally. We are proud to be recognized as one of Canada’s Top Employers by Mediacorp Canada Inc. for empowering our employees with the tools to thrive, while also providing resources to ensure physical and mental wellness were put front and center.

 

You will join a team that believes our success starts with the success of our clients, while working together as a team to realize our greatest potential.  You will join a team that strives towards excellence while developing and sharing skills and knowledge. You can make a difference for our clients, the world around us and be part of a team that cares. We are dedicated to offering a hybrid work environment when applicable.

 

IG Wealth Management is a diverse workplace committed to doing business inclusively – this starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas.

 
Job Description

The Senior Cloud Platform Specialist is an energetic, service-oriented technical expert responsible for ensuring operational excellence in support of the IGM Technology infrastructure portfolio. The ideal candidate will have a strong cross-discipline IT background, working seamlessly in a hybrid/multi-vendor environment, and will be passionate about driving increased service availability and consistency of delivery through refinement of processes, documentation, and toolset. The candidate will need to bring teams together to problem-solve, creatively address service-impacting issues, eliminate pain points, or facilitate improvements, and should thrive in a collaborative environment. The successful candidate will be considered a service-oriented technology professional, with excellent logic and problem-solving skills and a drive to make a difference.
 

Key Responsibilities

Provide operational support for a key multi-cloud, multi-vendor platform with high availability requirements.

Ensure effective monitoring of platform availability, responsiveness, health, security, and integrity of systems, including infrastructure maintenance and patching activities.

Manage third-party service providers in a hybrid-outsourced environment.

Establish and continually refine technology management processes, including continuous improvement, root cause analysis, and critical outage response capabilities.

Engage in performance and fault analysis for issues requiring in-depth, extended investigation. Recommend unique approaches to issue resolution, including situation analysis, testing strategies, and fault reproduction.

Provide expert technology platform support for change implementation processes, including impact analysis, method of procedure review, implementation, and verification.

Maintain current operational reference documentation and update as changes are introduced to the environment.

Identify end-user reported incident trends and document knowledge articles to aid in first-level resolution.

Support operations-focused projects with an emphasis on operational transition activities.

 

Required Knowledge/Skills

Bachelor’s degree in Computer Information Systems, Management Information Systems, Computer Science, or equivalent.

Minimum 5-7 years of progressively responsible experience in an infrastructure service delivery environment.

Expert proficiency in Citrix, Windows Server and Linux platforms.

Experience within a 24×7 production environment, preferably across multiple data centers and third-party service providers.

Knowledge of cloud-based IaaS environment management; certifications in GCP and Azure are an asset.

Knowledge of IP networking, including LAN, Wireless, SDWAN, and VPN technologies; certifications with Cisco, Palo Alto are an asset.

Knowledge of ITSM or ITOM activities and their role and implementation in a large corporation; applicable certifications are an asset.

Knowledge of the ServiceNow platform.

Ability to be stationary for long periods.

Exceptional communication, organization, time management skills, and strong personal commitment to quality service.

24×7 on-call requirement (excluding vacation and health days).

 

Preferred Qualifications

Knowledge of Google Cloud Platform, Azure, Windows Server, Linux (Redhat Enterprise preferred), LAN/WAN/Wireless Networking, Palo Alto, DNS/DHCP, Active Directory, Actifio backup solutions, ControlUp, and Datadog.

Experience in the Canadian financial industry.

Bilingual (English, French preferred)

 
Please visit our career page by clicking on the following link: https://www.ig.ca/en/careers
 
We thank all applicants for their interest in IG Wealth Management; however only those candidates selected for an interview will be contacted.
 
IG Wealth Management is an accessible employer committed to providing a barrier free recruitment experience. If you require an accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs.
 
 
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HCW 12R – Health Care Worker

The Team The Youth Forensic Psychiatric Services team is an established group committed to providing essential mental health services to young people involved in the justice system. This multi-disciplinary team works closely with probation services, community agencies and contracted service providers, as well as Youth Custody Services staff to deliver Court-ordered assessments. Join us in making a significant impact by supporting youth who are navigating complex legal and mental health challenges. The Role In this role, you will provide direct care and supervise youth in a secure forensic psychiatric unit. You will support daily activities, nutrition, and hygiene while participating in psychiatric treatment and crisis intervention. By ensuring the safety of re

Career Opportunities: Production Manager, 13-month Contact (13551)

Division: IGM-Marketing
Location: Winnipeg
 
IGM Financial Inc. is one of Canada’s leading diversified wealth and asset management companies with approximately $271 billion in total assets under managements.  The company provides a broad range of financial planning and investment management services to help more than two million Canadians meet their financial goals.  Its activities are carried out principally through IG Wealth Management and Mackenzie Investments. 
 
Under IGM Financial’s unique business model based on leading brands and multi-channel distribution strategy, we’re IG Wealth Management. For over 90 years of business, we have grown to become one of the largest most respected companies in Canada. We are a leader in providing the best advice, experience and outcomes for our clients, personalized throughout their lifetime.
 
At IG Wealth Management, our vision is to inspire financial confidence.
 
This is your opportunity to build a career with a leading organization where you can learn, grow and thrive both professionally and personally. We are proud to be recognized as one of Canada’s Top Employers by Mediacorp Canada Inc. for empowering our employees with the tools to thrive, while also providing resources to ensure physical and mental wellness were put front and center.
 
You will join a team that believes our success starts with the success of our clients, while working together as a team to realize our greatest potential.  You will join a team that strives towards excellence while developing and sharing skills and knowledge. You can make a difference for our clients, the world around us and be part of a team that cares. We are dedicated to offering a hybrid work environment when applicable.
 
IG Wealth Management is a diverse workplace committed to doing business inclusively – this starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas.
 
 
IGM Financial Inc. is currently looking for a creative, thoughtful, idea-driven Production Manager to join our Marketing Services and Operations department located in Toronto.  The department is responsible for best-in-class digital, print and video materials that support and elevate the brands within the organization along with shared operational services including translation, financial governance, marketing projects and traffic and media buying.
 
The ideal candidate is a nimble and agile complex problem solver, a committed collaborator, and an analytical thinker, with a strong project management and production skills.  Possess advanced knowledge of Production and Project Management skillsets. Break down of work will be:60-70% Tier 1 and Tier 2 work and 30-40% Tier 3 work.
From kick-off to final approval, you’ll be working alongside a team of talented designers, writers, video producers and marketing managers, to help bring IGMs stable of brands (Investors Group, Mackenzie Investments and IGM Financial) to life across all media. This role calls for a self-motivated, highly organized individual who can prioritize a variety of projects on tight timelines. You must also have a strong and articulate point of view and be flexible when working alongside internal client-partners across multiple lines of business, to review and revise work. The mandate is to provide outstanding project management, problem solving and client communication skills to deliver on-target, on-time, on-budget and on-brand complex initiatives.Responsibilities include:

Manage the execution of projects initiated through Production, through the development of workback schedules, resource management (assigning work based on capacity and skillset), and prioritization. This involves multi-faceted coordination to ensure timing needs of the designers, writing, translation, planning & strategy, compliance, and digital, are met. This work is the foundation for each project and is heavily impacted by effective negotiation to ensure workloads are balanced, and individual project needs are met.
PM is responsible for managing and overseeing the development of all aspects of owned and paid campaigns, including concept design, creative production and delivery (including media trafficking).
Lead creative presentation and briefing meetings, often presenting to senior Marketing leaders.
Right size each request by ensuring absolute clarity on each job to deliver in the most effective way.
Initiate and lead creative briefing meetings, to ensure everyone is aligned to the deliverables and timelines.
Ensure projects and information move between designers, planning & strategy, editorial, digital, translation and the rest of Production in a timely fashion, and are recorded on project tracking software (by each team member)
Follow up on key dates to create accountability and ensure that projects stay on track. Escalating risks and managing conversations with senior leaders is key to success in this role.
Lead and/or actively contribute to effective bi-weekly Production meeting where a) all upcoming deliverables are discussed b) potential issues on projects are discussed, and c) new initiatives are discussed.  Effective preparation and knowledge of all active jobs is key to the success of this.
Partner with aligned marketing team to have complete alignment on not only all current projects, but a strong understanding of future initiatives. This will help prevent rush jobs, as well as ensuring we have jobs scheduled into our workflow well ahead of time. The strength of this relationship will also enable Production to keep projects moving in the case of absence by project owner.
Lead and partner with vendors to leverage their knowledge to ensure a) we get the most value out of every job we produce – both cost wise and production wise b) ensure materials are delivered on time and c) increasing our own knowledge to add value to projects.

High Proficiency in:

Workfront, Excel, Word, Teams

Proficiency in:

Adobe Acrobat, SharePoint & PowerPoint

Conceptual Understanding of:

Adobe Creative Suite
Video Production

Key Competencies:

Media Production & Trafficking, including TV.
Digital
Campaign Management
Exceptional Communication Skills
Strong Organizational Skills
Industry/Business Knowledge

 
Please visit our career page by clicking on the following link: https://www.ig.ca/en/careers
 
We thank all applicants for their interest in IG Wealth Management; however only those candidates selected for an interview will be contacted.
 
IG Wealth Management is an accessible employer committed to providing a barrier free recruitment experience. If you require an accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs.
 
Please apply by June 4, 2025. 
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