Division: IGM-CSOLocation: Winnipeg
IGM Financial Inc. is one of Canada’s leading diversified wealth and asset management companies with approximately $271 billion in total assets under managements. The company provides a broad range of financial planning and investment management services to help more than two million Canadians meet their financial goals. Its activities are carried out principally through IG Wealth Management and Mackenzie Investments.
Under IGM Financial’s unique business model based on leading brands and multi-channel distribution strategy, we’re IG Wealth Management. For over 90 years of business, we have grown to become one of the largest most respected companies in Canada. We are a leader in providing the best advice, experience and outcomes for our clients, personalized throughout their lifetime.
At IG Wealth Management, our vision is to inspire financial confidence.
This is your opportunity to build a career with a leading organization where you can learn, grow and thrive both professionally and personally. We are proud to be recognized as one of Canada’s Top Employers by Mediacorp Canada Inc. for empowering our employees with the tools to thrive while working remotely, while also providing resources to ensure physical and mental wellness were put front and center.
You will join a team that believes our success starts with the success of our clients, while working together as a team to realize our greatest potential. You will join a team that strives towards excellence while developing and sharing skills and knowledge. You can make a difference for our clients, the world around us and be part of a team that cares. We are dedicated to offering a hybrid work environment when applicable.
IG Wealth Management is a diverse workplace committed to doing business inclusively – this starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas.
DEPARTMENT OVERVIEW: Strategic Solutions & Operational Oversight teams directly service clients and advisors or support teams that do. Our team collaborates with internal & external stakeholders to implement strategic solutions and deliver a great client experience. We are a strategic area within Client Services Operations (CSO) responsible for delivering and ensuring consistent and seamless service delivery, operational oversight to support proactively identifying and managing risk, as well as, support strategic initiatives, and drive the continuous improvement framework & methodology across CSO.
POSITION SUMMARY: The Manager, Operational Solutions is a key strategic role within Client Services Operations. The team acts as the operational business lead who provides cross-functional knowledge and supports the development and implementation of forward-thinking strategies that enhance operational efficiency and client satisfaction. The Manager will leverage their deep understanding of broad business knowledge, industry trends and regulatory requirements to guide the team in navigating complex challenges and emerging opportunities. Collaboration is key to the success of this position. The Manager will build and nurture strategic partnerships across various functions within CSO and the broader organization. By promoting operational alignment and fostering a collaborative environment, the Manager will ensure seamless service delivery and effective implementation of strategic initiatives. This role requires exceptional communication and interpersonal skills to engage with stakeholders at all levels, from frontline teams to senior management, and to facilitate cross-functional teamwork.
DUTIES INCLUDE:
Act as the operational business lead providing subject matter expertise, cross-functional knowledge and innovative solutions on strategic initiatives and product launches.
Provide guidance and direction on operational services to teams and leadership within CSO and business partners across the organization.
Analyze the impact of business and technical requirements on divisional and corporate initiatives and engage leaders on the impact to the various business units. Understand the upstream and downstream impacts in the holistic client and advisor experience.,
Support new technology and automation initiatives with deep business knowledge.
Participate as a divisional business expert representative across work streams as required.
Manage changes to business operations and participate in department/divisional/corporate projects and initiatives.
Continuously challenge the status quo and coordinate data measurement analysis and resulting initiatives.
Remaining abreast of regulatory requirements and changes and determining operational impact ensuring compliance to regulatory obligations while integrating risk management best practices.
Communicate with leadership across CSO and the organization, share executive summary updates and hold regular meetings to provide status updates on project deliverables.
Building and maintaining strategic partnerships across CSO and the broader organization by understanding their needs, providing personalized support, and proactively addressing their challenges
QUALIFICATIONS
A bachelor’s degree or diploma in business administration, business analysis, or a related field of study
5+ years in a high growth operational and client-support environment, ideally in financial services, wealth management, or a similar environment.
In-depth understanding of products and services offered by IG Wealth Management and in the industry, along with operational processes/procedures. Experience with securities and managed portfolios would be considered an asset.
Must be self-motivated, proactive and demonstrate solid decision-making skills.
Demonstrate exemplary interpersonal and influencing skills, with the ability to communicate effectively and collaborate across various mediums (in-person, phone, and virtually).
Advanced problem solving and organization skills.
Strong initiative and ability to think outside the box to develop innovative solutions.
Strong customer service orientation.
Solid understanding of the change process in a corporate environment.
Proficient in preparing executive updates and preparing presentations.
Experience with project management would be considered an asset.
Successful completion of IFIC and CSC would also be considered an asset.
Please visit our career page by clicking on the following link: https://www.ig.ca/en/careers
We thank all applicants for their interest in IG Wealth Management; however only those candidates selected for an interview will be contacted.
IG Wealth Management is an accessible employer committed to providing a barrier free recruitment experience. If you require an accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs.
Please apply by July 4, 2025.
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