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IGM Financial Inc. is a leading wealth and asset management company in Canada, managing approximately $271 billion in assets. It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie Investments.
Founded in 1926, Investors Group is a key part of IGM’s business model, providing comprehensive wealth management services to Canadian financial advisors and their clients.
With a vision to inspire financial confidence, Investors Group is recognized as one of Manitoba’s Top Employers, Canada’s Top 100 Employers, and Best Diversity Employers, aiming to innovate the industry and support Canadians in achieving their financial goals.
Join our team to engage in continuous learning and skill development in a supportive environment. Experience the best of both worlds with our hybrid work environment, where you spend three days a week in the office, connecting, collaborating, and enjoying quality time with your amazing colleagues! [MB1] [AS2] Our Values: Be better; we strive for improvement in everything we do. Be accountable; we foster clarity and are empowered to act responsibly. Be a team; we are united to drive collective impact to achieve our goals.
Position
We are currently hiring an intern looking for a winter term position, January to April 2026. Candidates must be in an undergraduate or graduate program that will be returning to school after the internship to be eligible to apply.
Located in our Toronto or Winnipeg office, the IT Risk team is critical part of IG Wealth Management / Mackenzie Investments (IGM Financial). Reporting to the Director of Cybersecurity Services, the Intern candidate’s core responsibilities will include:
Primary focus will be on ad-hoc projects or support of organizational projects in-flight
Create documentation (how-to guides, communications, procedures, etc.)
Analysis of documents (vendor and internal), datasets, logs, etc.
Write threat intelligence briefs based on security events disclosures in the news media, and research impact of newly discovered information security publications
The following qualifications are required of the successful candidate:
Enrolled in a post-secondary education program in a relevant technology discipline or designation/certification, or bring transferable skills and general knowledge of technology
Excellent written and verbal communication skills with experience preparing and delivering presentations with impact
Proactive and self-motivated with strong attention to detail, problem solving, prioritization and organizational abilities
Demonstrable experience with MS Excel (pivot tables, vlookup, advanced functionality), and PowerPoint
Passion and interest in Technology, IT Risk, and Cybersecurity preferred
Proven collaboration and facilitation skills with cross-functional teams
To apply, please include a resume and transcripts (full unofficial version) by October 5, 2025, at 11:59 pm CST.
IGM is a diverse workplace committed to doing business inclusively – this starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas.
IG is an accessible employer committed to providing a barrier-free recruitment experience. If you require an accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs.
We thank all applicants for their interest in IG Wealth Management; however, only those candidates selected for an interview will be contacted.
Division: IGM-TechLocation: Winnipeg
IGM Financial Inc. is one of Canada’s leading diversified wealth and asset management companies with approximately $271 billion in total assets under managements. The company provides a broad range of financial planning and investment management services to help more than two million Canadians meet their financial goals. Its activities are carried out principally through IG Wealth Management and Mackenzie Investments.
Under IGM Financial’s unique business model based on leading brands and multi-channel distribution strategy, we’re IG Wealth Management. For over 90 years of business, we have grown to become one of the largest most respected companies in Canada. We are a leader in providing the best advice, experience and outcomes for our clients, personalized throughout their lifetime.
At IG Wealth Management, our vision is to inspire financial confidence.
This is your opportunity to build a career with a leading organization where you can learn, grow and thrive both professionally and personally. We are proud to be recognized as one of Canada’s Top Employers by Mediacorp Canada Inc. for empowering our employees with the tools to thrive while working remotely, while also providing resources to ensure physical and mental wellness were put front and center.
You will join a team that believes our success starts with the success of our clients, while working together as a team to realize our greatest potential. You will join a team that strives towards excellence while developing and sharing skills and knowledge. You can make a difference for our clients, the world around us and be part of a team that cares. We are dedicated to offering a hybrid work environment when applicable.
IG Wealth Management is a diverse workplace committed to doing business inclusively – this starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas.
The IGM Technology Service Management team is accountable to act as a point of contact/business relations to key 3rd party IT service providers; assessing and driving on-going improvements in service delivery, including defining and monitoring performance of key performance indicators/metrics, managing technology and business issues as they relate to contracts managed; ensuring business value for services provided and cost optimization. The Service Management team manages the IGM Technology Service Lifecycle and Service Catalog, inclusive of all major ITIL processes such as release, change, configuration management, communication, incident, and problem management, and partners with the business and Enterprise Architecture to ensure effective service strategy and design.
The ITSM Request Catalog Manager will work with the IT and Business mid to senior leadership, IT stakeholders, architects, development teams and various service delivery groups. This position is responsible for developing, maintaining, and optimizing the enterprise service request catalog within the IT Service Management platform (ServiceNow). This role ensures the catalog provides a user-friendly, efficient, and standardized experience for end-users while aligning with business objectives and IT governance. This role works closely with service owners, process managers, and technical teams to define request items, streamline workflows, and enable automation within the ServiceNow platform. Under the direction of the Director, ITSM Transition & Operations, the role would develop, evolve, maintain and socialize the processes and procedures to the business and technology teams required, including 3rd party vendors. This position requires beginner to intermediate ServiceNow skills that enable the delivery of solutions which integrate various enterprise systems in a hybrid cloud environment.
Catalog & Request Development
Design, build, and manage service request items, workflows, and fulfillment processes in the ITSM platform.
Translate business requirements into actionable catalog entries with clear instructions, SLAs, and approval flows.
Maintain documentation and ensure compliance with IT policies and audit requirements.
Develop and maintain Technology’s Service Portfolio (future, active, and retired services) and a customer facing Service Catalog
Strategy, Governance & Portfolio Management
Define and maintain strategy, standards, and governance for the Service Catalog, Service Requests, and Service Portfolio (future, active, retired).
Align catalog offerings with business services, SLAs, and service portfolio.
Establish maturity assessments, gap analysis, and target state definitions for catalog-related practices.
Stakeholder Collaboration & Enablement
Partner with service owners, process managers, and developers to onboard and enhance catalog offerings.
Facilitate workshops, testing, and review sessions to ensure catalog accuracy and usability.
Act as liaison between requestors, fulfillment teams, and platform delivery teams.
User Experience and Continuous Improvement
Monitor user interaction and feedback to improve catalog structure and accessibility.
Analyze KPIs (e.g., request volume, fulfillment time, satisfaction) to identify improvement opportunities.
Recommend enhancements across people, process, and tooling dimensions.
Training, Communication & Adoption
Conduct training and socialization sessions for catalog and request processes.
Provide knowledge transfer to support teams and end-users.
Promote adoption of standardized practices across the organization.
Qualification
Experience (3-5 years) in IT Service Management or ITIL methodologies
ServiceNow Fundamentals and Administrator certification required
Bachelor’s degree in IT, Business Analysis, or related field.
Proven experience in process design, gap analysis, and institutionalizing target state processes.
Please visit our career page by clicking on the following link: https://www.ig.ca/en/careers
We thank all applicants for their interest in IG Wealth Management; however only those candidates selected for an interview will be contacted.
IG Wealth Management is an accessible employer committed to providing a barrier free recruitment experience. If you require an accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs.
Please apply by September 3, 2025. For additional information regarding this position, contact Anila Gregory.
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