Summary
Description
The Team
The Field Office Clerk Team is an established team working out of six field offices at the Employment Standards Branch (ESB) and is a part of the Corporate Operations Team. The team assists the public in a variety of ways, including at the front counter, electronically, in writing and on the phone about services delivered by ESB. The team also supports the day-to-day operations of the branch.
The Role
As a Field Office Clerk, you will assist the public in a variety of ways educating on the Employment Standards Act and assisting with general information. You will also assist branch staff and support regional offices on a variety of administrative tasks. In this fast paced, dynamic role you will have the opportunity to develop new skills, learned to prioritize and organize efficiently, improve process and make a meaningful impact on the citizens we serve.
Qualifications:
Education and Experience Requirements
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Grade 12 graduation or equivalent.
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Experience in word processing and other computer applications such as MS Word, Outlook, Excel.
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Experience using databases to enter, update, search, retrieve and extract data ensuring data integrity and accuracy.
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Experience providing client service.
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Experience working in an office setting.
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Experience applying and explaining legislation, policy and procedures.
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Experience with conflict management and dealing with emotionally charged individuals or groups.
Preference may be given to applicants with the following:
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Diploma or Certification or higher in a human resources management, business administration, financial management or other related field from a recognized institution.
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Experience managing an office including dealing with facilities issues, procuring and managing inventory of supplies and equipment, and managing occupational health and safety.
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Experience working with BC Government records management systems.
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Experience working with BC Government Time and Leave Management System.
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Experience working with BC Government financial policy.
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Experience using call center technology such as ICEAnywhere.
For questions regarding this position, please contact ESB.HR@gov.bc.ca
About this Position:
This position is based out of the location listed above.
This position has full time on-site requirements.
An eligibility list may be established to fill future temporary and permanent vacancies.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.
Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.
We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.
The Indigenous Applicant Advisory Service is available to Canadian Indigenous (First Nations [status or non-status], Métis, or Inuit) applicants. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.
The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer.
How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above. Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting.
Cover Letter: NO – Please do not submit a cover letter as it will not be reviewed.
Resume: YES – A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.
Questionnaire: YES – You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.
Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.
