Description
Position Description:
Role Context
As a Service Delivery Director and Dynamics Finance & Operations (D365 F&O) Practice Manager, you will play a key role in developing, managing, and delivering services related to Microsoft Dynamics 365 F&O within CGI. You will be responsible for the strategic positioning of the practice, the operational management of teams, the oversight of ongoing deliveries, and client satisfaction.
Key Responsibilities
Practice Leadership & Management
– Define the vision, strategy, and priorities for the Dynamics F&O practice in alignment with CGI’s business objectives.
– Recruit, develop, and lead practice talent (functional consultants, technical experts, and architects).
– Ensure continuous skill development and certification of team members.
– Foster a culture of collaboration, innovation, and high performance within the practice.
Service Delivery & Engagement Management
– Oversee delivery of Dynamics F&O projects, ensuring adherence to timelines, budgets, and quality standards.
– Establish and track performance indicators (KPIs) to guarantee operational efficiency and client satisfaction.
– Support project directors and team leads in resolving complex issues and making critical decisions.
– Ensure compliance with CGI methodologies and industry best practices.
Business Development & Client Relationship
– Collaborate with business development teams to identify and qualify new opportunities.
– Actively contribute to value propositions and client presentations for strategic accounts.
– Build and maintain strong client relationships, becoming a trusted partner in their digital transformation journey.
– Develop service offerings and accelerators to strengthen CGI’s competitiveness in the Dynamics market.
Governance & Continuous Improvement
– Stay informed on technological and competitive trends in the Microsoft Dynamics ecosystem.
– Contribute to continuous improvement of delivery processes, methodologies, and internal tools.
– Manage practice profitability plans and optimize resource allocation.
Skills & Profile
– Proven experience (10+ years) in ERP project and program management, with several years in the Microsoft Dynamics 365 F&O ecosystem.
– Strong background in leading multidisciplinary teams and developing talent.
– Excellent communication and interpersonal skills with the ability to interact with senior stakeholders (CFO, CIO, VP).
– Results-driven, business-oriented, and skilled in building long-term client relationships.
– In-depth knowledge of service delivery methodologies
– Experience in solution design and presales
– Proficiency in both French and English, spoken and written.
Skills:
- English
- French
- Delivery Management
- MS Dynamics ERP
- MS Dynamics ERP
- Project Management
What you can expect from us:
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.
To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.
Come join our team—one of the largest IT and business consulting services firms in the world.
