Summary
Description
The Team
Employment and Assistance Workers (EAWs) are an essential part of the Service Delivery Division within the Ministry of Social Development and Poverty Reduction, responsible for providing income and disability supports and services to individuals across British Columbia. EAWs may provide assistance directly in-person through the Community Services Branch, or remotely via phone and virtual channels through the Virtual Services Branch.
The Role
EAWs work within a busy client service environment, organizing their workload and setting priorities to meet performance targets. Skilled at gathering information, EAWs connect with people who may be in crisis to accurately assess eligibility for supports and services. EAWs must also maintain compassion, composure, and clarity during difficult conversations to effectively communicate impactful decisions to the people they serve.
Qualifications:
Education and Experience Requirements:
- Secondary School graduation or equivalent .
- One (1) year or more experience delivering a high standard of client service in a high volume, fast paced, rapidly changing environment (in-person, via virtual technologies or over the telephone).
- One (1) year or more experience working with various computer applications including MS Word, Excel and Outlook.
- Experience providing services to clients experiencing poverty, substance use, or mental health issues.
For questions regarding this position, please contact sdsi.opssupport.hiring@gov.bc.ca.
About this Position:
These positions can be based out of any of the locations listed above: Chilliwack, Kamloops, Prince George, Surrey or Victoria.
This position has full time on-site requirements.
An eligibility list may be established for future temporary/permanent vacancies in Chilliwack, Kamloops, Prince George, Surrey or Victoria
Employees of the BC Public Service must be located in BC at the time of employment.
A Criminal Record Check (CRC) will be required.
Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.
We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.
The Indigenous Applicant Advisory Service is available to Canadian Indigenous (First Nations [status or non-status], Métis, or Inuit) applicants. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.
With over 200 different occupations available in 280 communities across the province, we offer exciting opportunities for your career. Come be a part of the BC Public Service, a Top 100 Employer that embraces diversity, health and career growth. For more information, please see What We Offer.
How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above. Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting.
Cover Letter: NO – Please do not submit a cover letter as it will not be reviewed.
Resume: YES – A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.
Questionnaire: YES – You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.
Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.
