Summary
Description
The Team
The Community Integration Services Branch (CISB) North team is an established group dedicated to connecting individuals in communities with essential services across the province. Comprising 14 Community Integration Specialists and 1 Assistant Supervisor, this team works closely with community agencies such as public health, schools, and non-profits to develop tailored social services. Their work has a profound impact by providing accessible and responsive income and disability assistance to individuals in need, ensuring services are reliable and inclusive for all British Columbians. The CISB North team is diverse, dynamic, and resilient, adapting to the unique challenges of northern communities with creativity and resourcefulness to support vulnerable populations despite limited resources.
The Role
The Supervisor, Service Delivery role is a leadership position responsible for guiding a team that provides essential employment and income assistance to citizens across the province. You will plan, organize, and evaluate the delivery of these services, ensuring that resources are used effectively to meet the needs of diverse and vulnerable populations. This role offers the chance to make a real impact on the lives of individuals and communities, particularly those in the northern regions of the province, and is ideal for candidates with strong leadership skills and a commitment to supporting others.
Qualifications:
Education and Experience Requirements
- Post-secondary degree in Social Services, Business Administration, or Public Administration and one (1) or more years of related experience, or an equivalent combination of education and related experience.
Related Experience must include all of the following:
- Leading staff in a high volume, fast paced, rapidly changing environment customer service environment, through activities such as coaching, evaluating performance, providing direction to employees, orienting/training, scheduling, or using analytics to monitor performance.
- Providing services to citizens from diverse backgrounds, including but not limited to, citizens with mental health issues and/or physical disabilities, citizens with substance use issues, and individuals who may be in crisis, displaying frustration, anger, or acting out in an abusive manner.
- Planning, directing, monitoring, organizing, assessing and/or controlling of the resources of an organization.
- Delivering programs and services requiring an assessment of eligibility and, applying rules, regulations and/or legislation.
- Working with various computer applications: Microsoft Outlook, Excel, and Word; specialized data- bases, records-management, or case-management programs.
Preferences
- Five (5) or more years of related experience.
- Experience developing and maintaining relationships with collaborators and community partners.
- Experience planning, directing, monitoring, or organizing the human resources of an organization.
- Experience using the ICM (Integrated Case Management) System.
- Experience working in a Contact Centre environment.
- Experience leading change while working in a fast-paced environment with competing priorities.
- Experience working in a social service environment.
- Experience supervising in a collective bargaining environment.
For questions regarding this position, please contact trent.brown@gov.bc.ca.
About this Position:
AMENDMENT NOVEMBER 27, 2024: LOCATION UPDATED TO PRINCE GEORGE.
This position has full time on-site requirements.
An eligibility list may be established to fill future temporary and permanent vacancies.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.
Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.
We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.
The Indigenous Applicant Advisory Service is available to Canadian Indigenous (First Nations [status or non-status], Métis, or Inuit) applicants. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.
With over 200 different occupations available in 280 communities across the province, we offer exciting opportunities for your career. Come be a part of the BC Public Service, a Top 100 Employer that embraces diversity, health and career growth. For more information, please see What We Offer.
How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above. Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting.
Cover Letter: NO – Please do not submit a cover letter as it will not be reviewed.
Resume: YES – A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.
Questionnaire: YES – You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.
Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.
