BAND 4 – Director, Case Management and Deputy Registrar

The Team
The Civil Resolution Tribunal (CRT) team is dedicated to fostering a collaborative and inclusive environment where diverse perspectives are valued. As Canada’s first online tribunal, the CRT focuses on accessibility and fairness by offering a range of flexible, affordable, and timely dispute resolution services. The team works to ensure that all individuals, regardless of background or circumstance, have equitable access to resources and support, reinforcing the CRT’s commitment to providing equal opportunities for all users to resolve disputes in a respectful and efficient manner.

The Role
The Director, Case Management and Deputy Registrar leads a diverse, multidisciplinary team that supports parties through the Civil Resolution Tribunal’s dispute resolution process. This role involves overseeing key areas such as strategy development, system enhancements, and building relationships with key partners, while ensuring the tribunal’s services remain accessible, efficient, and equitable for all individuals. With a focus on continuous improvement and strategic problem-solving, the Director plays a critical role in driving change and ensuring that the tribunal’s services meet the diverse needs of all users, creating a fair and inclusive process for everyone involved.

Qualifications:
Education and Experience Requirements

• University degree in a related discipline such as Law or Public Administration, and a minimum 4 years’ in each of the recent, related experience*; or
• Diploma in a related discipline such as Law or Public Administration, and a minimum 5 years’ in each of the recent, related experience*; course work must be in related field, such as administrative justice or the operation of a registry; or
• Certificate in a related discipline such as Law or Public Administration, and a minimum 6 years’ in each of the recent, related experience*; course work must be in a related field, such as administrative justice or the operation of a registry.
• *Recent, related experience must include ALL of the following:
  • Experience in the leadership and supervision in a high volume, front-line service environment. 
  • Experience working cooperatively with a business applications team to identify technical requirements that support business activities.
  • Leadership of a service delivery team, i.e, experience leading teams providing culturally competent, timely, respectful, quality service to the public in a high-volume, fast-paced environment. 
• 1 year experience working effectively remotely, with minimal supervision and to provide effective leadership to other employees who may also work remotely.
• 1 year experience operating effectively in a near paperless environment, using only online or computer-based systems to manage work.

Preferences may be given to applicants with:

• Operational experience in an administrative justice environment.
• Experience supervising in an environment with a high degree of focus on statutory decision-making, such as an administrative tribunal.
• Education, practical training, and demonstrated experience in facilitating the resolution of disputes through a variety of techniques and communication methods.
• Experience speaking and writing in languages other than English.
• Experience using cloud-based, enterprise level software applications.
• Experience interpreting and applying the Strata Property Act, the Societies Act, the Cooperative Association Act, the Insurance (Vehicle) Act and regulations, laws related to civil disputes within the CRT’s small claims jurisdiction (debt, goods and services, personal injury, personal property, and specific performance of agreements) and/or the Intimate Images Protection Act.
• Applicants who self-identify as having indigenous heritage (First Nations, Métis or Inuit) with the required combination of education and experience.

For questions regarding this position, please contact Arlene.Brookall@crtbc.ca.

About this Position:
This is a temporary opportunity for one (1) year. This position may be extended or become permanent.
An eligibility list may be established to fill current and future permanent vacancies.
Remote work is allowed, this position can work up to full time from their home in British Columbia subject to an approved Telework Agreement. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.
This position is excluded from union membership.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Canadian Indigenous (First Nations [status or non-status], Métis, or Inuit) applicants. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above. Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting.

Cover Letter: NO – Please do not submit a cover letter as it will not be reviewed.

Resume: YES – Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying. A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.

Questionnaire: YES – You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.

Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.