Summary
Description
The Team
The Exchange Lab Services team in the Digital Office is an established, dynamic group dedicated to improving public service delivery in British Columbia through innovative digital approaches. As part of the Advisory Services team, you’ll join seven members who support community engagement, communications, and business relationship development. The team works closely with diverse roles across governance, policy, technology, and human-centered design, fostering open collaboration and engagement. Together, they tackle complex, high-impact projects that prioritize accessible, user-centered services, making a real difference for the people of British Columbia.
The Role
As the Lead of the Advisory Service program, you will design and manage initiatives that help priority partners enhance digital service delivery across government. You’ll guide the team’s work, support new projects, and foster professional growth, all while advising on continuous improvement strategies. This role plays a vital part in making public services more accessible and responsive, directly benefiting citizens. Candidates will find inspiration in leading a collaborative team, tackling complex challenges, and driving innovation in a dynamic, high-change environment that values equity, inclusion, and leadership development.
Please see the #DigitalBC Livestream to see videos produced by the Digital Office. This content illustrates what we pay attention to in our work.
More information can be found here: Job Posting Postscript: Lead, Advisory Services | by Heather-Lynn Remacle | Medium
Qualifications:
Education and Experience Requirements
- Related Bachelor’s degree in a technology discipline, public administration, digital governance and/or human-centred design. A combination of education and experience may be considered.
- Minimum one (1) year of experience consulting organization(s) to achieve outcomes that impact service delivery and related digital products.
- Minimum three (3) years of experience working in an agile environment with cross-functional teams to iteratively create and improve products and services.
- Experience managing a portfolio of clients in a customer service environment.
Preference may be given to applicants with one (1) or more of the following:
- Experience delivering digital products or services.
- Experience designing and delivering a program for a diverse scope of clients in a high change environment.
- Experience facilitating and coaching people for change adoption.
- Experience designing group process to achieve organizational alignment.
- Experience working in a Product Manager/Owner or Scrum Master role.
For questions regarding this position, please contact Heather.Remacle@gov.bc.ca.
About this Position:
Remote work is allowed, this position can work up to full time from their home in British Columbia subject to an approved telework agreement. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations.
The position headquarters will be Victoria, Surrey, Richmond, Vancouver or Prince George.
An eligibility list may be established to fill future permanent and/or temporary vacancies across the Ministry of Citizens’ Services.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.
This position is excluded from union membership.
Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.
We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.
The Indigenous Applicant Advisory Service is available to Canadian Indigenous (First Nations [status or non-status], Métis, or Inuit) applicants. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.
Join one of Canada’s top 100 employers and you’ll find an amazing combination of benefits, support, and opportunities.
- Health benefits and pension
- Paid time off and flexible work options
- Career mobility and professional development
- Scholarships and BC student loan forgiveness
In addition to this exciting opportunity, the BC Public Service is an award-winning employer in British Columbia, including such accolades as being one of BC’s Top Employers for 2017, one of Canada’s Top 100 Employers for 2017 and one of Canada’s Top Family-Friendly Employers in 2017. The BC Public Service offers a healthy work/life balance, excellent benefits, including one of the best pension plans available, and a variety of opportunities for career learning and development. To find out more, explore What the BC Public Service offers You
How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above. Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting
Cover Letter: NO – Please do not submit a cover letter as it will not be reviewed.
Resume: YES – Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.
Questionnaire: YES – You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.
Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.
