Summary
Description
The Team:
The MOTI Claims & Litigation Team, part of the Procurement, Contract, and Risk Management Services (PCRMS) Branch, is dedicated to efficiently processing and recovering claims for and against the Ministry. This knowledgeable team comprises four adjusters, a data clerk, and a manager who collaborate with Ministry staff, other government ministries, police authorities, insurers, external contractors and the general public. The team maximizes financial recoveries through effective claims management. Their efforts promote a responsible and impactful public service.
The Role:
As the Claims Adjuster you’ll support the MOTI Claims & Litigation Team by applying policies, procedures, and processes to investigate, verify, review, and resolve a full range of claims for and against the Ministry. Every day brings new challenges and interactions, as you’ll collaborate with contractors and community members to resolve claims efficiently. This position offers a unique chance to impact the public directly, maintain positive relationships, and experience a rewarding variety of work.
Qualifications:
Education and Experience Requirements
At the Entry (Junior) AO 15 Level:
- Secondary school graduation or equivalent (GED), or an equivalent combination of education and related experience may also be considered.
- Minimum of 1 year Experience in file management and/or case management or similar.
- Minimum of 1 year experience answering enquiries from internal partners and the general public both verbally and in writing.
At the Full Working (Senior) AO 18 Level:
- Diploma or post-secondary education or training in business or public administration with courses in law, claims adjusting procedures including adjudication and settlement: OR, an equivalent amount of education and experience may be considered.
- Minimum of 2 years of experience in the Entry (Junior) Level Officer role; OR, minimum of 2 years of experience in an equivalent role (for example: file management, case management, claims management positions including all areas of experience described for the Entry (Junior) Level Officer role.
- Minimum of 2 years of experience identifying options and resolving complex files.
- Minimum of 2 years of experience interacting with internal partners and the general public.
Preference may be given to applicants with the following:
- Experience applying Ministry of Transportation claims practices and procedures.
- Experience working with insurance policies andor claims.
- Experience with customer service and conflict resolution.
The Claims Adjuster is a growth position and is developmental in nature and scope. Claims Adjusters are expected to develop specific knowledge, skills and competencies in both areas of claims adjusting as they move from the Entry (Junior) Level (AO15) towards the Full Working (Senior) Level (AO18). Typically, successful candidates will be appointed at the Entry (Junior) Level and be assigned to less complex work, with smaller liability potential, in both of the claims areas. Over the course of the growth or developmental period, team members will acquire knowledge, skills and competencies in both areas of claims adjusting; and, at the Full Working (Senior) Level, will be expected to perform all accountabilities of the position, even those associated with more complex claims. The expected timeframe for the progression from the Entry (Junior) Level to the Full Working (Senior) Level is up to two years; depending on the learning capabilities of the incumbent. If a candidate has Senior Level experience starting at the AO18 level may be considered.
For questions regarding this position, please contact Findlay.Grimes@gov.bc.ca.
About this Position:
Add optional statements based on situation/ministry approval and information from hiring manager. Please find all statements in the Optional Statement Library document.
Flexible work options are available; this position may be able to work 2 or more days at home per week subject to an approved telework agreement.
This is a temporary opportunity until April 11, 2025. This position may be extended or become permanent.
An eligibility list may be established to fill future temporary and permanent vacancies.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.
Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.
We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.
The Indigenous Applicant Advisory Service is available to Canadian Indigenous (First Nations [status or non-status], Métis, or Inuit) applicants. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.
The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer.
How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above. Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting.
Cover Letter: NO – Please do not submit a cover letter as it will not be reviewed.
Resume: YES – Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.
Questionnaire: YES – You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.
Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.
