Training support agent

Position Description:

CGI – Payroll Services Centre (PSC) offers all-in-one cloud-based solution that simplifies Payroll and Human Capital Management. We are proud of our privileged relationships with clients, and their satisfaction rate is very high.

Every day, our partners help thousands of customers pay their employees in different industries. In this role, you will contribute to the success of local businesses within a dynamic team, with over 700 professionals and more than 62,000 customers!
We are looking for a reliable and motivated individual. Are you ready to play a key role?

We are ready for you:
-Work-life balance: a flexible weekday schedule.
-Work environment recognized as one of the best in the Canada (Great Place to Work certified);
-Employee Assistance Program, Health and Wellness program, comprehensive insurance coverage, financial assistance for your job-related studies;
-Career development supported by a professional development plan;
-Access to our Share Purchase Plan and Profit Participation Plan as of your first day with us;
-Benefits that fit your needs: Flexible insurance plan, telemedicine, and more!

Your future duties and responsibilities:

We are looking for a Training Support Agent who will be able to provide administrative support for the daily operations related to training activities.
This role is ideal for someone who is organized, curious, and motivated to learn in a dynamic environment.

Responsibilities:
– Plan training schedules for internal teams and clients
– Track deadlines, deliverables, and ongoing projects
– Manage team email inboxes and communications (filter, prioritize, redirect)
– Perform various administrative tasks
– Send training-related emails
– Prepare and analyze participation statistics and survey results
– Process training invoices in internal systems
– Coordinate year-end training sessions: create sessions, manage logistics, send communications to participants
– Manage trainer tools for the demo IT environment
– Collaborate with other departments on coordination tasks and administrative activities
– Participate in certain project meetings related to training

Required qualifications to be successful in this role:

Education:
– Vocational diploma (DEP) in administration, human resources, office technology, or any other relevant field.

Technical Skills:
– Proficiency in office tools (Microsoft Office Suite, Outlook)
– Comfortable using training management platforms (Yapla, Teams, Talentsoft or equivalent) is an asset
– Strong analytical and reporting skills
– Languages: Excellent command of French and English, both spoken and written (bilingual environment)

Personal Attributes:
– Strong organizational skills, attention to detail, and thoroughness
– Ability to manage multiple priorities simultaneously
– Team spirit, autonomy, and eagerness to learn

Additional Assets :
– Knowledge of the payroll sector and familiarity with OPÉRA, EmployeurD, and Nethris environments is considered an asset
– Bilingualism (French and English) is required for this position due to the nature of the role, which involves interactions with clients across the country

Bilingualism (French and English) is required for this position due to the nature of the role requiring interaction with national and global clients.

Skills:

• English
• French
• Analytical Thinking
• Customer Service & Support

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team—one of the largest IT and business consulting services firms in the world.