Summary
Description
The Team
The Provincial Court of British Columbia strives to serve the public by providing an accessible, fair, efficient and innovative system of justice. Provincial Court judges and judicial justices preside over most of the court cases in British Columbia. Sitting at nearly 90 locations throughout the Province, the Court hears criminal, family, youth, and civil claims as well as traffic and municipal by-law matters. Integrated Judicial Services supports judges and judicial justices through administrative services and scheduling to facilitate fair, timely, and accessible justice for all British Columbians. The Court’s administrative headquarters is located at the Office of the Chief Judge in downtown Vancouver.
The Role
Reporting to the Infrastructure Analyst, Team Lead, the Service Desk Analyst provides first and second level IT user support for Provincial Court Judges, Judicial Justices and judicial staff throughout the province including the Office of the Chief Judge (OCJ). This position responds to help desk calls and emails, providing initial troubleshooting/solutions, and when necessary, directing the calls to the appropriate Technical Analyst for third tier support. Troubleshoots and repairs judicial hardware/software installs, maintains training/course materials for end users, and provides onsite user training during conferences. This position is also involved in the testing and development of OCJ applications, under the direction of the Technical Analyst.
Qualifications:
Education and Experience Requirements
- Degree or Diploma in computer science or information technology or a related field and minimum one (1) year of *related experience; OR
- Related Certificate or program completion and minimum two (2) years of *related experience; OR
- An equivalent combination of education and experience may be considered.
*Related experience must include all of the following:
- Minimum one (1) year of experience in a Help Desk environment.
- Experience providing customer support services in an information technology environment or helping end users to use and understand computer hardware and software.
Preference may be given to candidates with any of the following:
- Experience with Windows environments, Remote Access technologies (VPN, Remote Desktop Services, and Remote Assistance).
- Certifications in A+ and ITIL foundation.
- Experience with current Microsoft Office suite, Office 365 and Teams.
- Experience with current hardware technologies, including configuring of computers, and printers; hardware troubleshooting techniques.
PROVISOS/Willingness Statement:
- Valid Class 5 Driver’s License.
- Must be willing to travel periodically within BC.
For questions regarding this position, please contact KWang@provincialcourt.bc.ca.
About this Position:
This position has full time on-site requirements.
An eligibility list may be established to fill both current and/or future permanent vacancies.
Enhanced Security Screening will be required.
Employees of the BC Public Service must be located in BC at the time of employment.
This position is excluded from union membership.
Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.
We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.
The Indigenous Applicant Advisory Service is available to Canadian Indigenous (First Nations [status or non-status], Métis, or Inuit) applicants. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.
How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above. Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting.
Cover Letter: YES – A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process.
Resume: YES – Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.
Questionnaire: YES – You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.
Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.
