Summary
Description
The Team
The Client Services Account Management Team, led by the Executive Director of the Client Services Branch, includes two Senior Directors who oversee seven (7) teams. Each team, guided by a Director of Client Relations, consists of Client Service Managers and administrative staff managing accounts and facilities integration. Realigned in 2023 to focus on sector accounts (Ministry and Broader Public Sector), the team facilitates connections between clients and Real Property Division (RPD) services, ensuring real estate support aligns with clients’ program objectives. Strong interpersonal skills are crucial for team members to build and maintain effective relationships with clients and internal partners.
The Role
The Senior Director, Account Management leads the delivery of strategic real estate account services to ministry and broader public sector clients, overseeing account management, operations, and financial reporting. This role provides mentorship to teams of Directors, Client Services Managers, and administrative staff, ensuring the real estate needs of clients are met while encouraging a culture of continuous improvement. Also, as part of the Real Property Division’s Expanded Leadership Team, the Senior Director collaborates with senior leaders on key initiatives, enhancing service delivery and optimizing the account framework in a fast-paced environment.
Qualifications:
Education and Experience Requirements
• University degree in in Business, Communications, Public Administration or related field, OR
• An equivalent combination of education and experience (with 2 years’ continually progressive experience in the business area equating to one-year post-secondary education).
• A minimum of two years’ experience leading professional level staff/teams in the attainment of goals and objectives.
• A minimum of two years’ experience working in the public or private real estate sectors.
• A minimum of two years’ experience in account and relationship management.
• A minimum of two years’ experience providing strategic advice to senior officials, both internal to an organization and external with clients, regarding the strategic account goals for a portfolio of client accounts.
• Preference may be given to candidates with five or more years’ experience in a public sector environment.
For questions regarding this position, please contact Tricia.Gestwa@gov.bc.ca.
About this Position:
Currently there is one (1) permanent opportunity and one (1) 7 month temporary opportunity available.
The position headquarters will be Victoria, Vancouver, Surrey, Richmond and Prince George.
Flexible work options are available; this position may be able to work up to 3 days at home per week subject to an approved telework agreement.
A permanent appointment may result from the temporary appointment.
An eligibility list may be established to fill future permanent and/or temporary vacancies across the Ministry of Citizens’ Services.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.
This position is excluded from union membership.
Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.
We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.
The Indigenous Applicant Advisory Service is available to Canadian Indigenous (First Nations [status or non-status], Métis, or Inuit) applicants. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.
How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above. Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting.
Cover Letter: NO – Please do not submit a cover letter as it will not be reviewed.
Resume: YES – A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.
Questionnaire: YES – You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.
Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.
