Description
Position Description:
This is an exciting time for CGI, and we want you to be part of it.
We are Canada’s largest independent information technology services firm, and we are still growing! We are expanding in Atlantic Canada, and we need your skills, enthusiasm, and dedication as part of our team.
We are seeking an experienced ServiceNow specialist with 5+ years of enterprise-level expertise, particularly in the Strategic Portfolio Management (SPM) module.
Key Responsibilities:
• ServiceNow SPM Module Management: Lead configuration and optimization of the Strategic Portfolio Management module, with specific focus on Demand Management, Project & Portfolio Management, Ideation, and Timesheet functionality.
• System Configuration & Customization: Design and implement custom workflows, reports, forms, and update sets tailored to organizational requirements.
• Process Design & Implementation: Translate business needs into efficient ServiceNow workflows and processes, ensuring alignment with organizational objectives.
• Version Management: Plan and execute ServiceNow version upgrades, ensuring minimal disruption to business operations and maximum utilization of new features.
• System Administration: Perform essential administrative tasks including user setup, permission management, and routine system maintenance.
• Integration Management: Facilitate integration between ServiceNow and other enterprise systems, ensuring seamless data flow and process connectivity.
• Performance Analytics: Monitor system performance and generate insightful analytics to drive continuous improvement.
• Stakeholder Engagement: Collaborate with cross-functional teams to gather requirements, provide technical guidance, and support users.
• Documentation & Knowledge Transfer: Create and maintain comprehensive documentation of configurations, workflows, and processes.
• Problem Solving: Identify and resolve complex system issues independently while developing innovative solutions to business challenges.
Requirements:
• 5+ years of relevant ServiceNow experience in an enterprise environment, specific dedicated experience with SPM Module (Strategic Portfolio Management).
• Ability to provide expertise specifically on the ServiceNow SPM Module. Focus areas: Demand, Projects and Portfolios, Ideation and timesheet management).
• Strong overall configuration experience: Develop workflows, custom reports, forms, update sets, etc.
• Experience upgrading ServiceNow version and integration activities.
• Understanding of basic administrative tasks: configuration, user set-up, permissions, system maintenance, etc.
• Strong understanding of overall business processes and translate it into workflows (How to submit change request/ map out workflows, etc.)
• Excellent interpersonal skills, a go-getter, someone that can think outside of the box and work independently.
Ideal Candidate Profile:
• Specific experience with ServiceNow SPM Module (Strategic Portfolio Management).
• Technical and Process/ functional knowledge
• Strong Experience with performance analytics, Experience setting up groups, security rules, permissions, etc.
• Technical Skills: PowerBI, SQL (querying), integration experience, understands APIs.
• Experience with ADO/ Jira and high-level understanding of integrations.
• Experience working within the Supply Chain/ Transportation domain.
#LI-OA1
Skills:
- English
- SQL
- Jira
What you can expect from us:
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.
Come join our team—one of the largest IT and business consulting services firms in the world.
