Description
Position Description:
CGI – Payroll Services Center (PSC) offers all-in-one cloud solutions that simplify payroll and human capital management. We are proud of our privileged relationships with clients; their satisfaction rate is very high. Every day our members help thousands of clients carry out the payrolls of their employees across various industries. In this role, you will contribute to the success of local businesses within a dynamic team, with more than 700 professionals and over 62,000 clients!
We are looking for a reliable and motivated person. Are you ready to play a decisive role? We are ready for you:
Keep learning: we offer complete and ongoing paid training on payroll in Canada;
Work-life balance: a flexible weekday daytime schedule;
A work environment recognized as one of the best in Canada (Best Places to Work certification);
Employee assistance program, health and wellness programs, comprehensive insurance coverage, financial assistance for your job-related studies;
Career development supported by a professional development plan;
Access to the stock purchase plan, profit-sharing plan from day one;
Social benefits that adapt to your needs: flexible insurance plan, telemedicine, and much more!
Your future duties and responsibilities:
• Integrate new clients into the payroll service and selected complementary modules.
• Analyze and confirm client needs, following up as necessary.
• Conduct tests to ensure quality and adhere to ISO processes.
• Train clients on software usage and inform them about relevant legislation.
• Support clients during their initial payroll processes.
• Handle administrative tasks such as billing, portal access, documentation, and follow-ups.
• Stay informed about changes affecting our solutions. You’ll use our payroll solutions to assist clients online or over the phone.
Required qualifications to be successful in this role:
• College diploma (DEC) in administration, accounting, or a related field, or equivalent combination of education and relevant experience.
• Minimum of four (4) years of experience in payroll.
• Strong customer service skills, analytical thinking, synthesis, and planning abilities.
• Proficiency with Microsoft Office tools.
• Completion of the “Understanding Online Payroll Principles” course from Collège Ahuntsic or accreditation from the National Payroll Institute (INP) is an asset.
• Basic knowledge of accounting for general ledger interfaces is also an asset.
• Excellent verbal and written communication skills in both French and English (an advantage).
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Skills:
- Analytical Thinking
- Customer Service & Support
What you can expect from us:
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.
Come join our team—one of the largest IT and business consulting services firms in the world.
