Summary
Description
The Team
The IT Operations team is a diverse group of 10 professionals including analysts, advisors, and managers. Our team focuses on driving innovation and enhancing our division with modern tools, applications, and collaborative services. We value the different perspectives and backgrounds of our team members, which helps us support and improve our division.
The Role
In this role, you will manage the Province’s access to Software as a Service (SaaS) applications, ensuring they run smoothly and efficiently for the Real Property Division. Your work will directly benefit citizens by making services more reliable and easier to use. This position offers the chance to work with a diverse team and on many different projects, helping to find solutions that improve business decisions and outcomes.
JOB REQUIREMENTS
Education and Experience:
- Degree in Information Technology, Information Management, Business Administration (IT/IM) or a directly related field and 2 years *related experience; or
- Diploma in Information Technology, Information Management, Business Administration (IT/IM) or a directly related field and 3 years *related experience; or
- Certification from a recognized institution in Information Technology, Information Management, Business Administration (IT/IM) or a directly related field and 4 years *related experience; or
- A combination of directly related education and experience may be considered.
Related Experience:
- Cloud-based software subscription management related experience includes tracking & monitoring enterprise licencing arrangements for large organizations.
- Experience providing expertise, guidance, and assistance in configuring and administering JIRA and Confluence Cloud instances, including issue management, and implications to staff/professionals.
- Experience building and maintaining positive client relationships and working partnerships with client teams, vendors, and cross organizational business units.
- Experience performing business analysis in a complex technology environment to support system application changes or improvements relating to corporate information technology projects.
- Experience developing IT related guidelines, policies, procedures and processes.
- Experience with IT contracts and experience interpreting licensing terms and conditions.
- Experience working with various software vendors and vendor licensing models.
Preference may be given to candidates with the following experience:
- Have or are working toward a Certified Business Analysis Practitioner (CBAP) designation.
- Experience working in an agile development environment with User Experience (UX) teams, designers, and developers to iteratively create or improve digital products and services from conception to production.
- Experience working with Agile Planning Tools.
- Experience planning, managing, and evaluating financial compliance reviews.
- Technology asset management.
For questions regarding this position, please contact Susan.Nemeth@gov.bc.ca
About this Position:
Flexible work options are available; this position may be able to work up to 2 days at home per week subject to an approved telework agreement.
The position headquarters will be Victoria, Surrey, Richmond, Vancouver, Kamloops or Prince George.
An eligibility list may be established to fill future permanent and/or temporary vacancies across the Ministry of Citizens’ Services.
Please refer to MyHR for more information on Temporary Market Adjustments.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.
Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.
We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.
The Indigenous Applicant Advisory Service is available to Canadian Indigenous (First Nations [status or non-status], Métis, or Inuit) applicants. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.
The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer.
How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above. Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting.
Cover Letter: NO – Please do not submit a cover letter as it will not be reviewed.
Resume: YES – Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.
Questionnaire: YES – You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.
Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.
