Customer experience and competitive intelligence analyst

Position Description:

Reporting to Product Management, the Customer experience and competitive intelligence analyst’s primary responsibility will be to inform and support the vision and business decisions of CGI’s Payroll Service Center (PSC) based on customer and market knowledge. He/she will work in collaboration with business intelligence, product and strategy professionals, and will be involved in presentations to various internal and external stakeholders.

Your future duties and responsibilities:

Customer experience and market analysis:
-Analyze and understand customer profiles, satisfaction levels, and feedback on product, price, and services.
-Lead the bidding process and projects with external firms to conduct surveys and market research
-Coordinate and optimize customer survey activities on an ongoing basis in collaboration with internal stakeholders and partners
-Analyze customer feedback data, both qualitative and quantitative, and disseminate findings to inform internal strategies and priorities
-Monitor the budget, to ensure effective control of expenditure
-Contribute to market analyses by tracking and reporting on trends in the payroll and human capital management sectors to inform strategy and guide business decisions
-Develop recommendations based on analyzed information in relation to market, competition and customer profile.

Product Marketing & Competition Monitoring:
-Participate in the creation of marketing materials such as blogs, web pages, customer communications, brochures, etc. aimed at informing and attracting potential buyers by highlighting the benefits of the product.
-Collaborate in training sales teams on effective product marketing, providing them with clear value propositions to maximize sales impact and meet customer expectations
-Produce comparative analyses, presentation documents and competitor profiles
-Participate in the implementation of the global competitive intelligence strategy, including the identification of strategic intelligence themes, collection tools, information sources and deliverables.
-Elaborate strategic recommendations: develop recommendations based on the analysis of market data, competitors and customer profiles, in order to inform business decisions and guide the company’s actions.

Required qualifications to be successful in this role:

-Bachelor’s degree in business administration, marketing or related field combined with a minimum of 5 years’ professional experience in a similar role
-Knowledge of payroll, human resources and time management would be an asset
-Knowledge of the Office suite, particularly Excel and PowerPoint
-Practical experience with MS PowerBI, MS Dynamics, Pendo
-Strong intellectual curiosity, ability to analyze and synthesize information
-Proven interpersonal and collaborative skills
-Excellent written communication skills, in both French and English
-Strong business acumen.

Bilingualism (French and English) is required for this position due to the nature of the role requiring interaction with national and global clients.

Skills:

• Analytical Thinking
• Customer Service & Support

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Come join our team—one of the largest IT and business consulting services firms in the world.