Summary

Division: IGM-Tech Location: Winnipeg   IGM Financial Inc. is one of Canada's leading diversified wealth and asset management companies with approximately $271 billion in total assets under managements.  The company provides a broad range of financial planning and investment management services to help more than two million Canadians meet their financial goals.  Its activities are carried out principally through IG Wealth Management and Mackenzie Investments.    Under IGM Financial's unique business model based on leading brands and multi-channel distribution strategy, we’re IG Wealth Management. For over 90 years of business, we have grown to become one of the largest most respected companies in Canada. We are a leader in providing the best advice, experience and outcomes for our clients, personalized throughout their lifetime.   At IG Wealth Management, our vision is to inspire financial confidence.   This is your opportunity to build a career with a leading organization where you can learn, grow and thrive both professionally and personally. We are proud to be recognized as one of Canada’s Top Employers by Mediacorp Canada Inc. for empowering our employees with the tools to thrive, while also providing resources to ensure physical and mental wellness were put front and center.   You will join a team that believes our success starts with the success of our clients, while working together as a team to realize our greatest potential.  You will join a team that strives towards excellence while developing and sharing skills and knowledge. You can make a difference for our clients, the world around us and be part of a team that cares. We are dedicated to offering a hybrid work environment when applicable.   IG Wealth Management is a diverse workplace committed to doing business inclusively - this starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas.   We are currently looking for a Scrum Master to join the IGM Technology – Digital team within IGM Financial. The Scrum Master will be part of an exciting new initiative focused on modernizing our Contact Centers for both Investors Group and Mackenzie Investments. The Scrum Master will work with a newly formed team, to deliver new features for our Contact Centers. This role requires someone with strong leadership skills experienced at tailoring communications for all levels of the organization including executives. A track record of successfully navigating an environment that consists of Agile, non-Agile and vendor teams is critical. The ability to take an organizational view is needed to ensure alignment between business readiness and technology, to facilitate successful Product releases. Key Accountabilities Partner with the Product Owner and delivery leadership to ensure feedback loops are in place and communicate the necessary information to all stakeholders, and team members (e.g. product vision, roadmap, priorities, team projections, team progress, challenges, etc.) Support the Delivery Leader in daily delivery and execution (e.g. providing metrics to support budget management) Build a trusting partnership with the Product Owner Coach the Product Owner and Development Team in Product Backlog Prioritization, Story Readiness and Refinement activities Ensure coordination of the Scrum team’s work with non-Agile delivery teams, vendors and business change management Facilitate Scrum events, helping team to understand the purpose and value of each event, and the need to stay timeboxed Ensure shared understanding, and open lines of communication between the Product Owner and the Development Team. Help remove impediments to the Development Team’s progress, and work with the Scrum team, outside teams, vendors and the organization’s leadership on ways to avoid future impediments Ensure direct and constant communication across the team, and ensure remote team members remain visible Thoughtfully identify learning moments to educate team, stakeholders and leaders on the Scrum Pillars, Values, and framework Encourage self-organization and cross-functionality within the Development Team Lead and coach the organization in its’ Scrum adoption with the goal of improving organizational agility and developing high performing teams that deliver value to our customers Advocate and develop a learning mindset across all members of the team Collaborate with other Scrum Masters to increase the effectiveness of the application of Scrum within the organization. Ensure Timely Delivery: Guarantee that all sprints are completed on time and meet the defined goals and quality standards. Quality Assurance: Ensure that all deliverables meet the highest quality standards and adhere to the project requirements.   Knowledge/Skill Requirements Required Business Knowledge: Financial Services Industry, Contact Center Operations Required Technical Knowledge: Salesforce Service Cloud Minimum 4 - 6 years of experience in a Scrum Master role, with a corresponding certification (CSM, PSM, SSM) Experience working with senior level executives, and tailoring communications appropriately Experience working with teams that are new to Agile Experience working in an organization with both Agile and non-Agile teams Experience working and coordinating with software vendors A growth mindset – believes in ‘Yet or Not Yet’ instead of ‘Success or Failure’ Ability to give and receive feedback Ability to communicate with people at all levels of the organization Tools: JIRA, Confluence Please visit our career page by clicking on the following link: https://www.ig.ca/en/careers   We thank all applicants for their interest in IG Wealth Management; however only those candidates selected for an interview will be contacted.   IG Wealth Management is an accessible employer committed to providing a barrier free recruitment experience. If you require an accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs.   Please apply by May 19, 2025.  For additional information regarding this position, contact Matthew Karas.    #LI-KN1 #LI-Hybrid

Description

 

Division: IGM-Tech

Location: Winnipeg

 

IGM Financial Inc. is one of Canada’s leading diversified wealth and asset management companies with approximately $271 billion in total assets under managements.  The company provides a broad range of financial planning and investment management services to help more than two million Canadians meet their financial goals.  Its activities are carried out principally through IG Wealth Management and Mackenzie Investments. 

 

Under IGM Financial’s unique business model based on leading brands and multi-channel distribution strategy, we’re IG Wealth Management. For over 90 years of business, we have grown to become one of the largest most respected companies in Canada. We are a leader in providing the best advice, experience and outcomes for our clients, personalized throughout their lifetime.

 

At IG Wealth Management, our vision is to inspire financial confidence.

 

This is your opportunity to build a career with a leading organization where you can learn, grow and thrive both professionally and personally. We are proud to be recognized as one of Canada’s Top Employers by Mediacorp Canada Inc. for empowering our employees with the tools to thrive, while also providing resources to ensure physical and mental wellness were put front and center.

 

You will join a team that believes our success starts with the success of our clients, while working together as a team to realize our greatest potential.  You will join a team that strives towards excellence while developing and sharing skills and knowledge. You can make a difference for our clients, the world around us and be part of a team that cares. We are dedicated to offering a hybrid work environment when applicable.

 

IG Wealth Management is a diverse workplace committed to doing business inclusively – this starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas.

 

We are currently looking for a Scrum Master to join the IGM Technology – Digital team within IGM Financial. The Scrum Master will be part of an exciting new initiative focused on modernizing our Contact Centers for both Investors Group and Mackenzie Investments. The Scrum Master will work with a newly formed team, to deliver new features for our Contact Centers. This role requires someone with strong leadership skills experienced at tailoring communications for all levels of the organization including executives. A track record of successfully navigating an environment that consists of Agile, non-Agile and vendor teams is critical. The ability to take an organizational view is needed to ensure alignment between business readiness and technology, to facilitate successful Product releases.

Key Accountabilities

  • Partner with the Product Owner and delivery leadership to ensure feedback loops are in place and communicate the necessary information to all stakeholders, and team members (e.g. product vision, roadmap, priorities, team projections, team progress, challenges, etc.)

  • Support the Delivery Leader in daily delivery and execution (e.g. providing metrics to support budget management)

  • Build a trusting partnership with the Product Owner

  • Coach the Product Owner and Development Team in Product Backlog Prioritization, Story Readiness and Refinement activities

  • Ensure coordination of the Scrum team’s work with non-Agile delivery teams, vendors and business change management

  • Facilitate Scrum events, helping team to understand the purpose and value of each event, and the need to stay timeboxed

  • Ensure shared understanding, and open lines of communication between the Product Owner and the Development Team.

  • Help remove impediments to the Development Team’s progress, and work with the Scrum team, outside teams, vendors and the organization’s leadership on ways to avoid future impediments

  • Ensure direct and constant communication across the team, and ensure remote team members remain visible

  • Thoughtfully identify learning moments to educate team, stakeholders and leaders on the Scrum Pillars, Values, and framework

  • Encourage self-organization and cross-functionality within the Development Team

  • Lead and coach the organization in its’ Scrum adoption with the goal of improving organizational agility and developing high performing teams that deliver value to our customers

  • Advocate and develop a learning mindset across all members of the team

  • Collaborate with other Scrum Masters to increase the effectiveness of the application of Scrum within the organization.

  • Ensure Timely Delivery: Guarantee that all sprints are completed on time and meet the defined goals and quality standards.

  • Quality Assurance: Ensure that all deliverables meet the highest quality standards and adhere to the project requirements.

 

Knowledge/Skill Requirements

  • Required Business Knowledge: Financial Services Industry, Contact Center Operations

  • Required Technical Knowledge: Salesforce Service Cloud

  • Minimum 4 – 6 years of experience in a Scrum Master role, with a corresponding certification (CSM, PSM, SSM)

  • Experience working with senior level executives, and tailoring communications appropriately

  • Experience working with teams that are new to Agile

  • Experience working in an organization with both Agile and non-Agile teams

  • Experience working and coordinating with software vendors

  • A growth mindset – believes in ‘Yet or Not Yet’ instead of ‘Success or Failure’

  • Ability to give and receive feedback

  • Ability to communicate with people at all levels of the organization

  • Tools: JIRA, Confluence

Please visit our career page by clicking on the following link: https://www.ig.ca/en/careers

 

We thank all applicants for their interest in IG Wealth Management; however only those candidates selected for an interview will be contacted.

 

IG Wealth Management is an accessible employer committed to providing a barrier free recruitment experience. If you require an accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs.

 

Please apply by May 19, 2025.  For additional information regarding this position, contact Matthew Karas. 

 

#LI-KN1

#LI-Hybrid

 

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