Description
Position Description:
CGI is one of the world’s largest information technology and business process consulting services companies. With more than 95,000 professionals in over 40 countries, CGI delivers innovative and sustainable solutions in digital transformation, systems integration, and infrastructure management.
Your future duties and responsibilities:
– Performs various tasks related to the proper functioning of the telecom network.
– Participates in the decommissioning of network equipment (cellular modems, switches, UPS, PDUs, temperature monitors);
– Inspects the materials, tools, and equipment required for the work;
– Travels to various client sites to meet needs;
– Transport telecom equipment to Client sites
– Install telecom equipment according to standard procedures (Sierra modems, switches, UPS, PDUs, temperature monitors);
– Configure and test equipment before validation with the client;
– Diagnose faults remotely or on-site;
– Document interventions in the ticketing system;
– Analyze network performance;
– Make cabling requests;
– Support and monitor external firms during telecom service interventions;
– Regularly update the CMDB before and after the intervention;
– Escalate any specific requests to the coordinator;
Required qualifications to be successful in this role:
– At least 5 years of experience in networking problem solving;
– Previous experience working in a Tier 2 and 3 service center
– Experience working with Avaya, Cisco, ExtremeNetworks, and Sierra modem access points and switches
Required Technologies
– Basic knowledge of telecom networks (cabling, fiber, router configuration, etc.)
– Ability to use diagnostic and measurement tools (OPmanager)
– Proficiency in the environment, ExtremeNetworks (Avaya), SPB, TCIP protocol, MLT, Sniffer diagnostic tool, cellular modems, and SNMP for monitoring
Specific Skills/Knowledge Required
– Good communicator;
– Good customer-oriented approach;
– Highly autonomous;
– Quickly integrates into an experienced team;
Assets
– Knowledge of ExtremeNetworks
– Knowledge of Cypress, Sierra, and Microhard cellular modems
Skills:
- Diagnostics & Resolution
- French
- IP Networking
- TCP/IP
- Configuration Management
What you can expect from us:
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.
Come join our team—one of the largest IT and business consulting services firms in the world.
