Description
Position Description:
Support Analyst
About the Role:
As a Support Analyst within our Identity & Access Management team, you’ll play a crucial role in ensuring the stability and security of our organization’s digital infrastructure. You’ll work closely with end-users and technical teams to resolve issues, maintain compliance, and drive process improvements.
Your future duties and responsibilities:
Key Responsibilities:
Technical Support: Provide expert support for IAM applications, ensuring optimal performance and availability.
Problem Resolution: Diagnose and resolve technical issues, coordinating with relevant teams to minimize downtime.
Compliance Adherence: Ensure that all IAM services align with security standards and regulations.
Process Improvement: Identify opportunities to automate tasks, streamline workflows, and enhance self-service capabilities.
Knowledge Sharing: Create and maintain comprehensive documentation and training materials.
Collaboration: Work effectively with global teams in France and India to deliver consistent support.
Required qualifications to be successful in this role:
Required Qualifications:
3+ years of experience in a similar technical support role.
Strong problem-solving and analytical skills.
Excellent communication and interpersonal skills.
Proficiency in SQL, networking fundamentals, and Unix/Linux commands.
Understanding of API concepts.
Preferred Qualifications:
Experience with ElasticSearch, Kibana, or Matomo.
Knowledge of OIDC, SAML, or Python.
Familiarity with security best practices.
About the Team:
Our IAM team is dedicated to safeguarding our organization’s digital assets. We work collaboratively to deliver innovative solutions and ensure a secure user experience.
Join Us:
If you are passionate about technology, enjoy working in a fast-paced environment, and are committed to providing exceptional support, we invite you to join our team.
LANGUAGE: English, French
The ability to communicate in English, both orally and in writing, is essential as the person in this position will be required to collaborate regularly with colleagues and partners in the United States.
-Bilingualism (French and English) is required for this position due to the nature of the role requiring interactions with domestic and global clients.
#LI-BZ1
Bilingualism (French and English) is required for this position due to the nature of the role requiring interaction with national and global clients.
Skills:
- Identity and Access Mgt (IAM)
- Linux
- Python
- Unix
What you can expect from us:
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.
Come join our team—one of the largest IT and business consulting services firms in the world.
