Description
Introduction
Attention future leaders! We are expanding our team in Ottawa to support a unique client set with high growth potential. Are you energetic, curious and constantly pushing to learn? DO you love solving large problems and leading hybrid teams? If so, read on!
Your role and responsibilities
As a Technology Sales Lead at IBM, you will play a crucial role in resolving issues that impact IBM client business and enhancing the client experience. Your primary responsibilities will include:
- Leading the problem resolution process end-to-end, analyzing and training IBM AI and other cognitive-based knowledge sources for high-quality and timely problem identification, analysis, resolution, and deployment.
- Analyzing cognitive data trends for deeper insights to continuously improve the client experience.
- Enabling client success in the use of IBM hardware and software across technologies and platforms through complex problem resolution, client management, teaming effectiveness, content creation and re-use, social-technical eminence, and innovation.
- Serving as a trusted advisor to the client, understanding their business needs as they relate to IBM’s products and services to deliver tailored solutions.
- Demonstrating broad knowledge and experience in an enterprise-wide Technical Specialty, as well as in-depth knowledge in the IBM product(s) in scope for Support.
Required education
Bachelor’s Degree
Preferred education
Bachelor’s Degree
Required technical and professional expertise
To excel in this role, you should possess the following skills and qualifications:
- Strong analytical and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Proficiency in using cognitive-based knowledge sources and tools.
- In-depth knowledge of IBM products and services.
- Ability to work collaboratively in a team environment.
- Strong client management and relationship-building skills.
ABOUT BUSINESS UNIT
IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualified
applicants will receive consideration for employment without regard to race,
color, religion, sex, gender, gender identity or expression, sexual
orientation, national origin, caste, genetics, pregnancy, disability,
neurodivergence, age, veteran status, or other characteristics. IBM is also
committed to compliance with all fair employment practices regarding
citizenship and immigration status.
OTHER RELEVANT JOB DETAILS
Must have the ability to work in Canada without sponsorship. For additional information about location requirements, please discuss with the recruiter following submission of your application.
