Description
Joining the IBM Technology Expert Labs teams means you’ll have a career delivering world-class
services for our clients. As the ultimate expert in IBM products, you’ll bring together all the
necessary technology and services to help customers solve their most challenging problems.
Working in IBM Technology Expert Labs means accelerating the time to value confidently and
ensuring speed and insight while our clients focus on what they do best running and growing their
business.
Excellent onboarding and industry-leading learning culture will set you up for a positive impact,
while advancing your career. Our culture is collaborative and experiential. As part of a team, you will
be surrounded by bright minds and keen co-creators—always willing to help and be helped—as you
apply passion to work that will positively impact the world around us.
Your Role and Responsibilities
As a Delivery Consultant, you will learn and experience how we apply technical expertise to ensure
world-class delivery using consultative skills such as problem-solving issue- / hypothesis-based
methodologies, communication, and service orientation skills. As a member of IBM Technology
Expert Labs, you will be client-focused, courageous, pragmatic, and technical to optimize and
trailblaze new solutions that address real business challenges.
To help achieve this win-win outcome, a ‘day-in-the-life’ of this role may include, but not be limited
to…
• Developing Solutions to Reach True Business Value: Understanding clients’ main challenges and
developing solutions that help them reach true business value by working through the phases of
design, development integration, implementation, migration and product support with a sense of
urgency.
• Agile Planning and Execution: Creating and executing agile plans where you are responsible for
installing and provisioning assets, testing, migrating to production, and day-two operations.
• Self-Motivated Problem Solving: Demonstrating a natural bias towards self-motivation, curiosity,
and initiative in addition to navigating data and people to find answers and present solutions.
• Collaboration and Communication: Strong collaboration and communication skills as you work
across the client, partner, and IBM team.
Required Technical and Professional Expertise
• Strong communication and presentation skills
• Ability to lead large groups and be a primary facilitator
• Strong writing skills
• Comfortable working in a project based / client serving model
• Lead and shape client expectations
• Ability to work with global and diverse teams in a dynamic environment
• Ability to work in a matrix management model
• The ability to travel and adapt to other cultures
• Secondary European language despite English
Security Domain Skills (SIEM)
• Depth of knowledge in Security Intelligence/SOC Operations/Security Information and Event
Management (SIEM)
• Deep knowledge of SIEM products preferably QRadar
• Knowledge of SOC governance and SOC processes
• Knowledge of SOC Ticketing Workflows
• Understanding of compliance issues and industry standards frameworks (eg, ISO 27001/2)
• Working understanding of technology used to monitor logs
• A solid understanding of processes involved in prioritization, escalation, and management of
security incidents.
• Implement SIEM technology and advise on best practices
Preferred Technical and Professional Expertise
An understanding of security technologies such as; firewalls, intrusion detection, content filtering,
anti-virus, mobile security, data loss prevention, bot-net detection, and other such technologies in the
security industry.
• Advise on security incident handling and management programs
• Short term management of a security operation center
• Experience in the setup or design of security operation centers
• Strong knowledge of all existing cloud platforms is required as in current security strategy we
have a strong migration to cloud culture.
The consultant, working independently will be internal advisor to other IBM consultants and
client teams. The consultant will implement the IBM Security software at customers with as
biggest focus to make the customers successful with IBM Software.
As a mature consultant you will identify gaps in the current environment and recommend
best practices or solutions to reduce client risk and increase their ability to deal with
emerging threats and risks to the organization.
