Deskside Technician

Position Description:

Do you thrive in a fast-paced environment where you can apply your technical skills and experience to help support End Users to decrease downtime and increase productivity? CGI is looking for experienced individuals to join our team to help support a rapidly changing environment. If you enjoy providing a high caliber of customer service, are highly organized and have excellent communication skills we may be looking for you. You will be challenged through the complexity of the environment, new technology implementation projects as well as your daily operational tasks.

Your future duties and responsibilities:

This position will be responsible for daily operational duties as a Desktop Support Technician. Duties will include deployments of computers and computer peripherals. Troubleshooting and incident resolution of issues submitted by End Users both from a software and hardware perspective (including Operation Systems, Desktop Applications, Desktops, Laptops, Surface Pro Tablets, etc.) Assisting to troubleshoot and resolve issues with simple network, voice, server and meeting room related issues as a Smarthands resource.
· Perform installation of Desktop Software, Desktops, Laptops, Tablets – Surface Pros and
various peripherals
· Troubleshooting common issues with Desktop Software and Operating Systems
· Repair and replace components in warranty and non-warranty hardware (Desktops, Laptops,
Tablets – Surface Pros, Peripherals)
· Perform End User moves from various office locations including all computer related hardware and peripherals
· Assist with troubleshooting and resolution of issues with simple network, voice, server and meeting room related issues as a Smarthands resource (hands and feet)
· Coordinating work with Client and Third-Party Vendors
· Management of Desktop Hardware Configuration Management Databases (updating location and asset information)
· On-Call / Standby relating to high priority Deskside, Network, Hosting incidents afterhours

Required qualifications to be successful in this role:

– Strong experience with Windows operating systems (7, 10, 11).
– Strong experience troubleshooting and resolving issues with desktop hardware and peripherals from manufacturers such as Hewlett-Packard, Dell, and Microsoft.
– Experience in providing in-person and remote troubleshooting of desktop software.
– Experience providing Smarthands assistance in network, storage, and meeting room support services.
– Knowledge in handling devices like routers, switches, wireless access points, and meeting room equipment (speakers, microphones, televisions, touch panels, etc.).
Professional Requirements:
– An Associate’s or bachelor’s degree in computer science or a related field.
– Strong customer service skills, both in-person and over the phone.
– Strong teamwork ethics.
– Highly organized with strong time management skills.
– Strong ticket management abilities.
– Thought leadership regarding issues and observations in the environment.
– Initiative, autonomy, and a strong sense of urgency.
– Proven experience as a Desktop Support Technician. (3+ years)
– Excellent knowledge of hardware, software, and computer networks.
– Strong problem-solving and troubleshooting skills.
– Ability to work independently and as part of a team.
– Excellent communication and customer service skills, dealing with all levels within an organization.
– Knowledge of scripting and automation tools (preferred).

Preferred Requirements:
– Knowledge of ITIL is an asset.
– Network, Storage, and Meeting Room Support experience and certification are an asset.
– A+ Certification is an asset.

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Skills:

• Customer Service & Support
• English
• Incident Response
• MDM (Mobile Device Management)

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team—one of the largest IT and business consulting services firms in the world.