Description
Position Description:
This position will work on our PVR team; the PVR product is very large, extremely complex and offers continued challenge to our Agile based Development team. As a member on the PVR Production Support team, you will be working with a team of business analysts, developers and subject matter experts supporting PVR clients, as well as performing quality assurance testing on development features and fixes. Communication and organizational skills are key to providing value added services to our customers.
This position has very strong potential for career growth within CGI; the ideal candidate will be self-motivated and have a willingness to grow and develop their career within CGI.
Your future duties and responsibilities:
• The candidate will handle day to day support for our PVR clients, provide resolutions and escalate as necessary
• Perform analysis of clients’ issues, building towards being able to independently handle complex issues
• Respond to user support requests by monitoring Jira Service Desk and the Support Mailbox, triaging issues and communicating with clients as required
• Perform QA testing for new features, software fixes and prioritized JIRA’s
• Review Release notes and provide feedback to technical writers
• Contribute to content for monthly User Group meetings
• Creating documentation as required
• Participate in development meetings with PVR team to review and assist with new development related to PVR business requirements
• Implementation of new properties and new clients
• Conducting internal and external demos
• Create and deliver training materials to clients
• Able to work independently and as part of a team
• Documenting processes and fixes
• Sharing knowledge
Required qualifications to be successful in this role:
• PVR or comparable field data capture system knowledge
• 5+ years field data capture experience including experience troubleshooting field data capture system issues and/or experience with implementations, analysis, documentation, and client interaction
• A good knowledge of the Oil & Gas domain
• Formal training and/or designation related to Business Analysis and/or Project Management
• Familiar with database query tools – creating and running SQL scripts
• Experienced in using the following tools: SQL Developer, SharePoint and JIRA.
• Experience working in service desk support
• Experience working in an Agile Development environment
• Excellent interpersonal, oral and written communication skills
• Post-secondary education in a relevant discipline or equivalent work experience
• Eager and friendly and Client Focused
• Strong Microsoft Office, Excel, PowerPoint, and Word skills
Attributes
• Able to multitask effectively
• Critical eye for detail
• Have excellent time management, task planning and prioritization skills
• Able to adapt quickly to changing requirements
• Able to work effectively with minimal supervision
• Ability to build strong relationships with team members
• Excellent written and verbal communications in English
• Problem solver, ability to think outside of the box
• Willingness to learn and grow
• Embrace emerging technology
• Able to provide suggestions for process improvement
• Able to follow a triaging process
Skills:
- Business Process Documentation
- ITIL
- Jira
- Requirements Analysis
- Business Analysis
- Field Data Capture
- SQL
What you can expect from us:
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.
Come join our team—one of the largest IT and business consulting services firms in the world.
