Description
Position Description:
CGI offers all-in-one cloud solutions that simplify payroll and human capital management. We take pride in our privileged client relationships; their satisfaction rate is indeed very high. Every day, our members assist thousands of clients in processing the payrolls of their employees across various industries. In this role, you will contribute to the success of local businesses within a dynamic team, alongside more than 700 professionals and over 62,000 clients!
We are looking for a reliable and motivated individual. Are you ready to play a pivotal role? We are ready for you:
• Continue to learn we offer comprehensive and ongoing paid training on payroll in Canada.
• Work-life balance: a flexible weekday daytime schedule.
• Work environment recognized as one of the best in Canada (Best Workplaces certification).
• Employee assistance program, health and wellness programs, comprehensive insurance coverage, financial aid for job-related studies.
• Career development supported by a professional development plan.
• Access to the stock purchase plan, profit-sharing plan from day one.
• Social benefits that adapt to your needs: flexible insurance plan, telemedicine, and much more! You will need to complete a paid three (3) week full-time training for this position. You will help people and have a positive influence.
Your future duties and responsibilities:
You will bring a human touch to the relationship between clients and the company and will be their trusted advisor. During a typical day, you will perform the following tasks:
• Onboard new payroll service clients and certain chosen additional modules.
• Analyze and confirm needs to the satisfaction of clients. Conduct necessary follow-ups.
• Conduct tests to ensure quality and follow the ISO process in place.
• Train the client on the use of software and inform them about legislation.
• Assist the client with their first payrolls.
• Administrative tasks: billing, portal access, documentation, follow-ups, etc. Stay informed about changes affecting our solutions.
Required qualifications to be successful in this role:
• You will use our payroll solutions to assist our clientele online or by phone.
• A college diploma (DEC) in administration, accounting, or a related field, or any other combination of relevant studies and experience.
• A minimum of four (4) years of experience in the payroll field.
• A developed sense of customer service, analytical, synthesis, and planning skills.
• Ability to work with Microsoft MD Office tools.
• Training “Understanding the principles of online payroll” from Collège Ahuntsic or accreditation from the National Payroll Institute (INP) is an asset.
• Having notions of accounting for the interface to the general ledger is an asset.
• Excellent command of French, both verbal and written.
• Proficiency in English is an asset.
What You Can Expect from Us:
• Combining knowledge and action. While technology is at the heart of our clients’ digital transformation, we know that individuals are at the heart of business success.
• When you join CGI, you become a trusted advisor, collaborating with your colleagues and clients to propose actionable ideas that produce tangible, lasting results. We call our employees “members” because they are shareholders and owners of CGI. They enjoy working and growing together to build a company we can all be proud of. This has been our dream since 1976. It has led us to where we are today – one of the largest independent IT and management consulting firms in the world.
Bilingualism (French and English) is required for this position due to the nature of the role requiring interaction with national and global clients.
Skills:
- Analytical Thinking
- Customer Service & Support
What you can expect from us:
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.
Come join our team—one of the largest IT and business consulting services firms in the world.
