Service Designer

Position Description:

CGI is more than just an IT consulting company; we are a global organization offering a world of opportunities. Become part of an outstanding team that gives you the freedom to innovate, influence decisions, achieve your full potential, and chart your own career. Our benefits include a share purchase program, profit sharing, wellness credits, training and development programs and flexible work schedules and locations.
Are you motivated by the opportunity to delight your clients by providing them with innovative solutions to sophisticated technical problems? These are exciting times for CGI, and we are looking for hardworking individuals to innovate with us. If you thrive on innovation where you can influence the direction of technical strategy, come and join our team!
The Service Designer is at the heart of our design process as the role contributes to activities on projects and facilitates service definition. If you are looking to advance your career while gaining experience in an exciting and diverse development environment, this is the opportunity you have been looking for. We’re looking for a creative systems-thinker who thrives in cross-functional teams using human-centered design methodologies to effectively orchestrate the interaction of services, technologies, and processes.
This is a fantastic opportunity to become a Member of our CGI-Edmonton team providing leading information technology services to our clients. We are seeking a Service Designer with at least four years of demonstrated abilities in large enterprise environments.

Position description:
In your role as Service Design Consultant, you will ensure successful delivery of client engagements. You will contribute to overall business development goals through creating proposals, pitching to prospective clients, and managing accounts and relationships. You will aspire to act as a trusted advisor to clients; consult executives to provide business-specific expertise and consultative services in the development and execution of innovative strategy. This is a hands-on position, where you will apply your broad service design knowledge and strategic thinking expertise on a day-to-day basis. Your strong leadership skills and demonstrated passion for collaboration will generate measurable and impactful business outcomes, and result in better digital experiences.
You will also have the unique opportunity to be part of a growing practice, which will grow to include a dedicated team with skills in research, design, OCM, UX, HCD, information architecture, content strategy, workplace transformation and change leadership. Leadership and mentorship of this multi-disciplinary team will also form a key part of the role as senior consultant to build capabilities.
We believe in the transformative power of human centered design to help solve business problems and achieve business goals. And the global reach of CGI’s diverse capabilities means that you can collaborate with related disciplines to ensure successful delivery, such as data science, business analysis, communications, and organizational change design and management.

Your future duties and responsibilities:

Lead the service design deliverables within a project such as blueprints, service concepts and other service design artefacts
Understand, analyze and map difficult journeys and processes
Plan, conduct, and analyze behavioural/ethnographic field research to understand user, employee, and government needs and goals
Collaborate on services that change the way our clients do business
Analyze research data and present qualitative insights in innovative ways
Understand and articulate clearly how services need to change from a user-centered, system, and business perspective

Required qualifications to be successful in this role:

You are naturally empathic, authentic, curious, and challenge assumptions.
A deep passion for and applied understanding of service design methodologies and related disciplines.
Significant demonstrated practical design experience with a variety of touchpoints and channels (both digital and non-digital). This includes experience in planning and conducting research, analyzing and synthesizing findings, journey mapping and blueprinting, prototyping and testing, conducting workshops, facilitating co-design sessions, and presenting and defending deliverables.
Ability to work independently in ambiguous and fast-paced environment.
Proficiency with design and prototyping tools used widely within the design community.
A proven track record of working in cross-functional client and project teams to deliver high quality, innovative work.
An understanding of the impact of disruption on the work, worker, and workplace; and the ability to help clients define their ambition and strategy for transforming to the client-centric workforce of the future post-pandemic.
Strong influencing, negotiation, relationship building, problem solving, and communication skills.
Strong writing abilities and presentation skills.
Experience in one or more of these functional areas would be an asset but not mandatory: OCM, Business process management and operational excellence.

Required Skills:
Minimum of 4 years of experience using human-centered design approach (UX, customer experience, service design, interaction design, etc.) to uncover customer needs and problems.
Working experience with prototypes in different media across digital and physical channels
Experience facilitating and leading co-design workshops as well as creating service metrics and measurement
Good communication skills and be confident presenting and defending your design decisions.
Experience working with digital services (services including a significant digital component; may include other channels)
Ability to provide coaching and mentoring in small and cross-functional teams in service design
Working experience in the end-to-end journey of a project
Experience moving through projects, shifting focus from small details to understanding the whole system and the relationship between them
Demonstrated history of delivering results on time and within budget
Knowledge of existing and emerging service design tools and method

#LI-AP1

Skills:

• Change Management
• Service Design
• Business Process Management
• Customer Experience Design

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Come join our team—one of the largest IT and business consulting services firms in the world.