Summary
Description
Visitor Experience Designer
Learning and Engagement Division
Museum Operations Division
Full Time (3) & Part Time (1), Seasonal Opportunities
RBCM G2 (Seasonal)
Hourly Pay Rate: $22.35 – $24.75
The Royal BC Museum, which includes BC Archives and IMAX® Victoria, is one of the oldest continually operating museums in Canada. A cultural centre of learning and research, it strives to broaden our understanding of British Columbia through collections, exhibits, outreach and community engagement. The museum celebrates the province’s diverse landscapes and the lives of the people who live here, enables research and knowledge sharing that advances our understanding of our world, and provides a dynamic place for discussion and reflection. IMAX® Victoria delivers educational and entertaining experiences that accompany the learning journey the museum offers.
The Royal BC Museum is located on the territory of the lək̓ʷəŋən (Lekwungen) peoples, known today as the Songhees and Xwsepsum (Esquimalt) Nations.
The Learning and Engagement Department develops and delivers programs that can enrich and change people’s lives by providing meaning and relevance through a variety of program opportunities. The museum and archives collections are powerful touchstones through which active and thought-provoking experiences for adults, children and families and students K-12 are created.
The Learning and Engagement Department also manages all aspects of visitor experience and in this respect is responsible for reviewing and operationalizing RBCM’s Visitor Experience Strategy in partnership with all visitor-facing service providers including the Royal BC Museum Foundation, IMAX Theatre, catering providers, volunteers, visitor experience designers, and staff.
Under the general direction of the Learning and Engagement Program Developer, the Visitor Experience Designer prepares and performs activities that enhance the visitor experience during the summer season at the Royal BC Museum. In this role, the individual will assume storytelling roles and/or use dramatic interpretive techniques while roaming the surrounding areas of the feature and core galleries within the Royal BC Museum, around the grounds and the immediate downtown area as determined by the Museum. The Visitor Experience Designer will also assess the orientation/welcome experience of the Royal BC Museum visitor on a daily basis, and will work cooperatively with other ‘front of house’ departments (Admissions, IMAX and Volunteer Services) to initiate changes if necessary to improve functions.
During our 2025 summer season, the Visitor Experience Designer will develop an in-depth knowledge of our core galleries, Helmcken House and the Beyond the Beat, Global Threads, and Odysseys and Migration feature exhibitions and be able to use interpretive and/or applied theatre skills to welcome and engage the general public, self-guided school programs and tour groups in the lobby, galleries, at special events, and outreach programs. Given the featured summer exhibition, Beyond the Beat: Music of Resistance and Change, we welcome applicants with musical experience or skills who can integrate music into educational programming and visitor engagement.
We are currently looking for Visitor Experience Designers who will bring a wealth of expertise to our team. The ideal candidates will have some post-secondary education and/or experience in theatre, hospitality or tourism; experience with “people management” and/or other customer service-related activities as well as experience with public speaking in front of large audiences and/or tour/school groups. They will require the ability to put personal skills like imagination, emotional honesty and empathy at the service of a creative process.
The ideal candidate will possess excellent communication skills, both verbal and written, and have the ability to communicate comfortably, with tact and diplomacy as well as the ability to answer, refer or act on a wide variety of enquiries. An understanding and appreciation of how to communicate with diverse cultures, to focus, and to listen is also a key communication skill. Our successful Visitor Experience Designers will require the ability to speak English with preferred ability to speak one (or more) of the following languages: Cantonese, French, Spanish, German, Japanese, Korean and/or Cambodian.
Experience working with Indigenous communities or organizations in BC, and/or lived experience of Indigenous culture, traditions and protocols is preferred.
Throughout the timeframe of the position (May 1 – September 7), individuals must be available and flexible to commit to working days, weekends and statutory holidays, they must also be available for on-call substitution work and must have no objection to wearing the uniform provided by the museum. If you meet these criteria and are interested in this opportunity, we invite you to apply and contribute your expertise to our dynamic team.
Before you apply for this position, you must meet the eligibility requirements. To be eligible to work in Canada, you must be a Canadian citizen or permanent resident of Canada or authorized in writing to work in Canada under the federal Immigration Act. Eligibility to work in Canada is granted through citizenship, permanent resident status, or a work permit.
An eligibility list may be established.
How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed within the job profile.
Please submit your resume and cover letter in pdf format by Monday April 14, 2025 at 11:59 pm (PST) with the following subject line: Last Name, First Name, RB2025-04 via email to: RBCMapplications@royalbcmuseum.bc.ca
Additional Information:
This position requires a Criminal Records Check under the BC Public Service Screening Policy and the Criminal Records Review Act. All applicants must be legally entitled to work in Canada (i.e., have Canadian citizenship or permanent resident status).
The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) person seeking work or already employed in the BC Public Service. For guidance on applying and/or preparing for an interview, please contact IndigenousApplicants@gov.bc.ca or call #778-405-3452.
