Interior Health is looking for and experienced Manager, Service and Support, Biomedical Engineering to join our team on a full time permanent basis.
What we offer:
-Employee & Family Assistance Program
-Employer paid training/education opportunities
-Employer paid vacation
-Medical Services Plan
-Employer paid insurance premiums
-Extended health & dental coverage
-Municipal Pension Plan
About the job:
In accordance with the established vision and values of the organization, the Manager, Service and Support is responsible for providing leadership and management of the medical device service and support activities of the Biomedical Engineering Department by utilizing technology management principles in collaboration with regional multi-disciplinary teams. Specific accountabilities include managing the Service and Support Biomedical Engineering Technologist Team, department budget and expenditures, customer expectations and future needs, service process improvements, external service agreements, and vendor relationships.
Typical Duties and Responsibilities:
• Leads a team of biomedical engineering Supervisors and Technologists in the service and support of Interior Health (IH) medical devices. Responsible for recruiting and hiring Supervisors, their ongoing development, performance management, performance evaluation, and disciplinary action and termination as required. Assists with the performance management of Biomedical Engineering Technologists where appropriate. Administers collective agreements and represents the employer in the grievance process, on various union/management committees, and during essential service situations.
• Works closely with the Biomedical Manager, Risk and Quality to allocate support services to ensure goals of the Department are being met. Assists the Director in setting annual Department goals and objectives.
• Works closely with the Biomedical Information Systems Specialist to track new equipment and equipment disposal and summarizes annual support charge for additional funding requests.
• Manages service and support of medical devices maintained through external service contracts. Approves purchases and renewals and tracks overall costs.
• Works closely with the Director, Healthcare Technology Management to develop an annual budget based on past expenditures, available support charge, and contract costs. Reviews, tracks, and reports on budget expenditures.
• Creates written policies and processes to guide the Service and Support team and organizes and tracks activities related to biomedical engineering technology service and support.
• Provides informal and formal recommendations to Clinical Department Managers and Directors on medical equipment service and support issues. Assists Supervisors in resolving clinical customer service concerns.
• Works with IMIT technical staff to integrate medical devices with the network. Ensures networked medical devices are appropriately configured for cyber security.
• Investigates and supports opportunities to harmonize the services provided by various IMIT technical support teams.
• Participates on relevant provincial biomedical engineering groups or committees as the IH representative.
• Maintains an expert level of knowledge of current practices, standards, and regulations relating to biomedical equipment technology by attending meetings, reviewing literature, and participating in other educational opportunities.
• Performs other related duties as assigned.
Education, Training, and Experience:
• Graduation from a recognized program in Biomedical Engineering Technology.
• Seven years of related healthcare experience including leadership experience in medical technology service programs.
• Graduation from a recognized Bachelor’s program in a relevant field of Engineering.
• Four years of experience in healthcare or the completion of a Master’s degree in Clinical Engineering, Healthcare Technology Management, or Business Administration.
• An equivalent combination of education and experience in technology services management will be considered.
Skills and Abilities
• Knowledge: Detailed understanding of medical device systems, clinical networks, and clinical operations.
• Knowledge integration: Ability to integrate best practice and current research evidence to support professional practice decisions and actions.
• Communication: Demonstrated ability to communicate effectively with clients, the public, medical staff, and members of the interdisciplinary team orally, through writing, or via the computer. Demonstrated ability to effectively resolve conflict.
• Critical thinking: Demonstrated ability to integrate and evaluate pertinent data (from multiple sources) to problem-solve and make decisions effectively. Applies the problem-solving process demonstrating critical thinking and decision-making skills using a systems approach.
• Management: Demonstrated ability to organize work, set objectives, and establish priorities. Manages time and resources, implements activities to promote cooperation among the interdisciplinary team, supervises responsibilities of others, and collaborates across disciplines.
• Leadership: Ability to promote staff morale, engagement, and risk-taking. Demonstrates creative planning for change, innovations, implementation of IH policies or other protocols, and ongoing professional development of self and others.
• Teamwork: Demonstrated ability to foster teamwork and a commitment to excellence in the provision of services.
• Equipment: Demonstrated computer skills including the use of Windows-based programs. Demonstrated data analysis skills including appropriate data analysis and reporting tools. Ability to operate biomed test equipment as required.
• Continuing development: Demonstrated pattern of professional and personal development.
• A Class 5 BC Driver’s license is required.
• Physical ability to perform the duties of the position.