Join us for this rewarding leadership opportunity at Royal Inland Hospital where we look to the future continually enhancing care for our patients with state of the art equipment, incredible staff and a new patient tower. We are seeking a motivated leader with a strong clinical and management background to support our passionate team at Royal Inland Hospital in Kamloops, BC.

Led by a forward-thinking leadership team focused on innovation and giving people room to grow, we are looking for people who want to make a difference in the communities in which they live, work and play. As a top 100 BC Employer, we also offer one of the best benefits packages in Canada, including Medical, Dental and Extended Health coverage, a defined pension plan and paid vacation starting at 4 weeks to a maximum of 7 weeks annually.

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About the Role

The Director, Clinical Operations – RIH is responsible for the overall administrative leadership and management of assigned clinical patient care programs and services. Working closely with the Medical leadership of these programs and services, the Director oversees effective daily operations for the service area by establishing the operational framework and infrastructure needed to support planning, service delivery and allocation and management of all physical, human and financial resources. With a strong focus on patient and family centered care and quality improvement, this position leads and supports the continuous improvement of care processes within assigned portfolio. The incumbent works as a team player with colleagues and co-workers in identifying services delivery models and processes to ensure seamless integration of services.

Key Responsibilities

  1. In collaboration with their physician dyad partners, develops strategies to ensure quality evidenced based clinical patient care service delivery within the programs to ensure sustainability of services consistent with the established priorities and the vision, values and strategic direction of Interior Health.
  2. Fosters strategic and working relationships with internal and external stakeholders to identify and plan responsive delivery systems and services and to discuss and resolve issues related to same, in support of the effective and efficient integration of healthcare services and resources throughout the organization.
  3. Develops an operational framework for staffing and service delivery through collaborative partnerships that support patient and family centered care, patient safety and quality of care, evidenced based practices, sound risk management, process improvement and optimum utilization management.
  4. Develops and effectively manages capital and operating budgets that complement strategic directions within existing fiscal constraints.
  5. Establishes an effective workforce plan in collaboration with key partners and stakeholders that ensures the ongoing availability of qualified competent staff within the context of operational demands and resource constraints.
  6. Provides overall leadership and direction for operational staff that supports the achievement of required outcomes and ensures adherence to accreditation, regulatory, professional and safety standards.
  7. Ensures clear performance objectives and indicators are in place to assess the delivery of services within the designated clinical patient care service areas.
  8. Establishes effective administrative systems for maintaining, evaluating and reporting on the operations of the portfolio.
  9. Establishes systems and processes to evaluate performance of programs and services aligned with corporate direction.
  10. Ensures compliance with legislation and safety standards to provide a healthy and safe environment for patient and staff.
  11. Responds to patient care issues and public concerns in a supportive and goal oriented manner, facilitating communication to affect positive outcomes.
  12. Represents assigned clinical areas on a variety of internal and external committees as required.


  • Bachelor’s degree in a clinical health-related discipline, supplemented by a Master’s Degree in health, business or related field.
  • Ten years of clinical and leadership experience in large, complex, adaptive health organizations. Experience with acute care and community care is desired.
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