At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.
Your Role and Responsibilities
Delivery Partner Executive (DPE) support Infrastructure Services clients by selling current portfolio offerings to their clients. This specialty ensures client needs are satisfied by constructing partnerships between the Project Office, clients, vendors, and subcontractor organizations, and managing the implementation of these partnerships to ensure positive client satisfaction in GTS Infrastructure Services.
They build client satisfaction through formulation, development, implementation, and delivery of application, technical, and business solutions, responding to client requirements as specified in the contract or Statement of Work (SOW).
They work with the Project Office and delivery organization as a primary point of contact for client needs requirements and expectations with regard to assigned IBM team operations. They provide account leadership to the service delivery team and direct teams to develop program, project, product, and business strategies, implementing resulting solutions to meet contract deliverables.
They manage contractual cost, schedule, and service or product deliverables as they relate to the delivery organization. They manage IBM resources and coordinate client resources to deliver services and solutions to support the client organization.
They support the Client Partner Executive (CPE) in identifying growth opportunities and contract profitability. They own quality for service provided by the delivery organization and is are responsible for tracking and reporting on service level performance. Project Management methodologies, emerging technologies and technical solutions pertaining to client needs should be areas of expertise.
The role of the DPE is critical to the success of IBM and is the cornerstone to Service Delivery Excellence. As clients demand more from their partners, the business must evolve to stay ahead of change that affects success. IBM must constantly revalidate roles to ensure delivery to commitments, growth of the business and an increased financial position. The DPE role focuses on 12 core skills that are the fundamentals to executing service delivery.
DPE Core Skills;
1. Apply Planning Techniques to Client Strategy.
2. Apply Business Control Requirements.
3. Apply Financial Management and Forecasting Techniques.
4. Apply All Elements of Cost Accounting.
5. Manage Client Expectations/Satisfaction.
6. Manage Client Relationship & Coverage Plan.
7. Manage Account Performance.
8. Manage Contract Transition and Change.
9. Implement Quality Process Metrics.
10. Perform Team Building in Cross Functional Teams.
11. Manage Global Delivery.
12. Develop Offerings/Solution Strategy from Opportunity Assessment.
Client Partner Executives, Technical Resources, Service management team, Partners, Client, Vendors.
Required Technical and Professional Expertise
- Bilingual in English and French.
- Strong technical communication skills (written/verbal).
- IT Service Management / ITIL in-depth knowledge/expertise.
- Ability to lead critical events for the client. Analytical thinking and ability to collaborate / integrate with multiple stakeholders.
Preferred Technical and Professional Expertise
- Experience on Cloud / Network / Servers / Storage / DB is preferred.
- Canadian Federal Government Security Clearance Level 2 – Secret.
About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It’s a unique blend of bold new ideas and client-first thinking.If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, “What else is possible?” GTS isthe place for you!
Your Life @ IBM
What matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.