The infrastructure running industries likes transportation, energy, insurance, banking or healthcare is quickly changing as the world’s relationship with technology evolves. Companies have more choices than ever before between on-premise, off-premise, or a hybrid approach. Our Infrastructure Specialists are responsible for keeping up with these latest and greatest of these changes and using their expertise to deliver solutions that meet the needs of our customers and products.

Your Role and Responsibilities
This role is for an Infrastructure Specialist who supports Cloud platform along with Network and OCP (OpenShift Container Platform) level, in providing day to day (problem/change), security compliance, and project support for commerical accounts.

This includes:
– Problem Management – response, analysis, determination, resolution, root cause analysis, and oncall off hour support.
– Change Management – plan, schedule, create, execute/implement, and understanding of the process and tools.
– Cloud, OCP and Network Management
– Development of Hybrid Cloud solutions
– Support of associated Intel software products: Vmware (ESX, Vcenter, SSO, Update Manager), DNS, Dhcp, SNMP, SMTP, FTP, FTP – Secure FTP, HTTP, TCP/IP.

Clients, developers, other support teams (OS, DB Cloud), architects.


Required Technical and Professional Expertise

  • Bilingual in English and French.
  • Canadian Federal Government Security Clearance Level 2 – Secret.
  • Business skills required :

Business skills required :
• Willing to provide 7×24 support (if called after hours/weekends) and ability to work Monday thru Friday support shift hours : local 9am-6pm business hours.
• Ability to work under pressure.
• Demonstrated track record as a team player.

Technical Knowledge (skill level required 1 – 5) required: [ 1 = no knowledge, 5 = expert ]3-4 Expertise in VMWare, OCP
3-4 Experience in Red Hat Ansible Delivery Automation and playbooks
3-4 Experience in network management (network architecture, FW configuration)
2-3 Experience in multiple clouds – IBM Cloud, AWS, Google and Azure
2-3 Experience in Agile methodologies and in Agile driven projects

Preferred Technical and Professional Expertise

  • Playbook development.
  • Linux.

About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network.  It’s a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, “What else is possible?” GTS is the place for you!

Your Life @ IBM
What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Share on LinkedInShare on FacebookTweet about this on Twitter