Summary
Description
The Team
The Provincial Wildfire Reporting Centre team at the BC Wildfire Service plays a crucial role in ensuring the safety of British Columbians by supporting wildfire and flood prevention, preparedness, response, and recovery efforts. This diverse team of up to 20 individuals works within the Communication and Engagement program, collaborating across various levels of government and communities. With a focus on equity, diversity, and inclusion, the team values varied perspectives and backgrounds, fostering an environment where all voices are heard and contribute to the collective goal of protecting and supporting communities.
The Role
The Provincial Wildfire Reporting Centre (PWRC) Clerk plays a vital role in providing client service and administrative support for the PWRC, which operates year-round as the Province’s first line of communication for wildfire reports and other natural hazard incidents. This role involves interacting with the public, ensuring information is captured accurately, and helping inform BC Wildfire Service operations during emergency response efforts. The PWRC Clerk will work in an inclusive and diverse environment where all perspectives are respected, and every team member contributes to making critical decisions that help protect communities from natural hazards.
Qualifications:
Education and Experience Requirements
- Grade 12 or equivalent plus 1 year administrative experience
- Experience operating a variety of computer applications and/or office procedures including a typing proficiency of 40 words per minute or higher
- Experience effectively communicating in writing and verbally
Preference may be given to candidates with:
- One year of customer service experience
- Experience in a high-volume contact centre/call centre/reporting centre environment that requires calls and/or mobile reports to be queued and prioritized for response based on level of urgency
- Experience working on a team with a rotating schedule of shift work, including overnight shifts
- Experience with BC geography including place names and landmarks
Provisos /Willingness statement(s)
- To be flexible regarding ongoing changes in responsibilities, assignments and corporate structures
- To keep current on emerging issues
- To take in-house training and certification as required
- To fly in aircraft (fixed wing and rotary) as required
- To work extended hours, including weekends, and be on standby with limited notice in accordance with the preparedness plan
- To travel and overnight in remote locations where accommodations may vary as required
- To participate in ICS positions as assigned
- To work under adverse or stressful conditions, including smoke, extreme heat and mountainous terrain in remote and isolated conditions
For questions regarding this position, please contact forrest.tower@gov.bc.ca.
About this Position:
8-12 positions are available
This temporary (auxiliary) opportunity starts in approximately March 2025 and ends in November 2025, with possibility of recall on a yearly basis.
This position may be extended or become permanent.
An eligibility list may be established to fill future temporary and permanent vacancies.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.
Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.
We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.
The Indigenous Applicant Advisory Service is available to Canadian Indigenous (First Nations [status or non-status], Métis, or Inuit) applicants. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.
The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer.
How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above. Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting.
Cover Letter: NO – Please do not submit a cover letter as it will not be reviewed.
Resume: YES – Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.
Questionnaire: YES – You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.
Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.
