Executive Director of Service
Management Band 6

An eligibility list may be established.
This position is excluded from union membership.
There are currently 4 positions available in Surrey, Vancouver, Victoria and Kamloops.

Combine your client service, stakeholder engagement and strategic planning skills in this challenging role

The Ministry of Children and Family Development is responsible for the provincial delivery of programs and services that support positive and healthy outcomes for children, youth and their families.

The day-to-day practice, human resource and operational management of the Service Delivery division’s thirteen Service Delivery Areas (SDAs) are the responsibility of our Executive Directors of Service (EDSs), supported by Directors of Operation (DOOs) who manage Local Service Areas (LSAs), and Team Leaders who provide direct supervision of frontline staff. Our professional frontline and support staff work directly with children, youth and families throughout the province.

Working closely with Delegated Aboriginal Agencies, foster caregivers and the community social service sector, divisional staff also work in collaboration with other ministry divisions, social sector partners, schools, Health Authorities, and First Nations communities to implement ministry and government strategic initiatives. Using a client-centered approach that emphasizes respectful, compassionate, strengths-based and culturally appropriate services, staff in our SDAs support the potential of children, youth and families to achieve meaningful outcomes.

Reporting to the ADM of Service Delivery, the Executive Director of Service (EDS) is a member of the Service Delivery Division executive team and the broader MCFD executive. The EDS is responsible for the effective and efficient management of the delivery of services in a service delivery area (SDA) across the six service lines which include Early Years services; Services for Children and Youth with Special Needs; Child and Youth Mental Health Services; Child Safety, Family Support and Children in Care; Youth Justice Services; and Adoption. This responsibility includes leading and delivering on operational and strategic objectives as set out through the Ministry Service Plan and Strategic Plan, as well as the Service Delivery Division Plan.

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

For complete details about this opportunity, including accountabilities, please refer to the attached job profile.  For specific position related enquiries, please contact Keely.Brandt@gov.bc.ca . DO NOT SEND YOUR APPLICATION TO THIS EMAIL ADDRESS.  For more information about how to create or update your profile and how to submit your application, please refer to the Job Application page on the MyHR website. If you are still experiencing technical difficulty applying for a competition, please send an e-mail to BCPSA.Hiring.Centre@gov.bc.ca , before the stated closing time, and we will respond as soon as possible to assist you.

NOTE: Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition.

Job Requirements:
In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined below:

  • BSW or MSW; or BA in Child & Youth Care; or M.Ed. Counselling/MA Clinical Psychology, or a related degree preferably in a social sciences discipline.
    • Employee applicants who have a combination of relevant education, Ministry experience and who are eligible for delegation under the Child, Family and Community Services Act may be considered equivalent to the above requirements
  • Minimum 5 years of progressive experience in a managerial role with responsibility for direct client service delivery, preferably in a multi-disciplinary environment, and must possess a strong management foundation.
  • Minimum 5 years extensive leadership change management and influence management experience.
  • Minimum 5 years’ experience in program and service delivery planning and evaluation.
  • Current Class 5 Drivers License.  

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located in the Additional Information section at the bottom of the posting. 
CRC – A Criminal Record Check (CRC) will be required.


Cover Letter: YES – A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process.

Resume: YES – Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES (COMPREHENSIVE) – As part of the application process, you will be prompted to complete a comprehensive online questionnaire to demonstrate how you meet the job requirements. Please allot approximately 60 minutes to complete the questionnaire.

IMPORTANT: Comprehensive questionnaire responses will be used to shortlist applicants against the job requirements. Please ensure you include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and your accountabilities and accomplishments.

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