BAND 2 – Government House Services Manager

The Team
The Hospitality Services Team at Government House is a well-established and highly collaborative group of seven full-time staff members, part of a broader House team of 20. The team works in a collegial environment, focused on delivering exceptional service for high-profile events and guests, that have significant impact across British Columbia. With a commitment to hospitality and service excellence, team members interact with diverse external groups, along with the broader Office of the Lieutenant Governor. This is a dynamic and innovative team that values diversity, equity, and inclusion, fostering a welcoming atmosphere for all.

The Role
In this role, you will participate in the set-up and flow for high-profile events from staffing the front of House to execution of individual or group service to guests, including the set-upand execution of Food and Beverage service. You will ensure smooth operations, elevated service, and exceptional  service delivery. Your work will directly impact thousands of guests each year, providing a memorable experience for all who enter this unique property. This is a rewarding opportunity to be part of a collegial, innovative team, delivering top-tier service in a dynamic and beautiful setting. 

Qualifications:
Education and Experience Requirements

• University degree in Hotel or Hospitality Management or post-secondary education with at least three (3) years related management experience. An equivalent combination of education and experience may be considered.
• Three (3) years of experience working in hospitality, housekeeping, catering, or other relevant service-related industries.
• Three (3) years of experience managing, organizing and/or leading large-scale events.
• Experience in developing and/or using systems to manage the event planning process.
• Experience managing the service delivery operations for large groups and high-profile guests.
• Recent experience (within the last 2 years) managing a large compliment of staff in a hotel and/or event environment.
• Current certification of Food Safe Level 1 and Serving it Right.
   

Preference may be given to individuals with recent (within the last four years) experience:

• Four (4) or more years of experience in a leadership position in the food and beverage industry.
• Four (4) or more years of experience working in hospitality, high-end and fine dining, catering or other relevant service-related industries.
• Four (4) or more years of experience managing, organizing and/or leading large-scale groups and events.
• Three (3) or more years of experience developing and/or using systems to manage the event planning process.
• Three (3) or more years of experience leading an events team comprised of but not limited to servers, bartenders, dishwashers, and others in a hotel and/or event environment.
• Two (2) or more years of experience managing the service delivery operations for high-profile guests.
• Fine dining service proficincy
• Recent Wine & Spirit Education Trust (WSET) experience and knowledge.
• Recent Certification in FoodSafe
• Recent Certification in Serving it Right
• Recent Certification in Workplace Hazardous Materials information System (WHMIS)
• ValidClass 5 British Columbia driver’s license
   

Provisos :

• This position requires work indoors and outdoors and is not limited to normal/core business hours.
• Some evening and weekend work is required to accommodate the unique needs of the Lieutenant Governor and events held at Government House.
• Must have and maintain a valid Class 5 BC driver’s license.

For questions regarding this position, please contact Aleks.Kornat@gov.bc.ca.

About this Position:
One position is available in Victoria.
This position has full time on-site requirements. 
This is a temporary maternity leave coverage opportunity until 09/19/2026. This position may be extended or become permanent.
An eligibility list may be established to fill future temporary and permanent vacancies.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.
This position is excluded from union membership.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Canadian Indigenous (First Nations [status or non-status], Métis, or Inuit) applicants. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above. Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting.

Cover Letter: NO – Please do not submit a cover letter as it will not be reviewed.

Resume: YES – Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES – You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.

Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.